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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Amazon Connect Technical Architect, Associate Vice President - **Company:** Deloitte T.T.L. - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $171,500.0 - $307,500.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Customer Interaction Management (Software), Common Desktop Environments, IBM Rational Unified Process, Microsoft Office, Oracle (Applications), Scrum Methodology, Systems Development Life Cycle, Salesforce.Com, SAP (Applications), Software Engineering, Amazon Connect, Information Technology - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4cdd1da9db2831ea ## About the Role Do you have experience in Technology management?, * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to mentor and provide clear guidance to others The Team Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets. Qualifications Required: * 10+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry * 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS * At least 4 years of experience leading multiple project teams simultaneously on relevant engagement * Applicable cloud certification within AWS * Bachelor's Degree in Computer Science, Engineering or equivalent work experience * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve * Limited immigration sponsorship may be available Preferred : * Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service * Working knowledge and experience of MS Office applications and tools * Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other) ## Description As an Amazon Connect Technical Architect on the Sales & Service team, you will be responsible for... * Leading enterprise package transformation programs that modernize sales, service, and customer-facing operations * Shaping client strategies, operating models, and implementation roadmaps for package-enabled transformation initiatives * Overseeing program delivery across business, functional, technology, data, and change management workstreams * Building and expanding executive-level client relationships while identifying opportunities for additional services * Coaching teams and leaders through complex transformation efforts to drive delivery quality, business outcomes, and market impact ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Server Side Serverless in Swift](https://www.wearedevelopers.com/videos/133-server-side-serverless-in-swift) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)