> Markdown version of [/jobs/ext/1571886-application-support-officer](https://www.wearedevelopers.com/jobs/ext/1571886-application-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Officer - **Company:** Alcidion - **Location:** Fleet, UK - **Contract:** Permanent contract - **Skills:** Cloud Computing, SQL Databases, Data Logging, Fast Healthcare Interoperability Resources, Electronic Medical Records - **Published:** July 7, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2874915729-2 ## About the Role If you're passionate about innovative technology, healthcare, and enjoy solving complex problems in a fast-paced environment, a career at Alcidion could be for you., * Experience in a service desk, application support or similar technical support role * Strong troubleshooting and problem-solving skills, with the ability to translate technical information into clear, client-friendly communication * Broad technical capability across SQL, operating systems and cloud-based technologies * Understanding of application environments and system components * Excellent customer service skills and stakeholder engagement * Strong attention to detail and time management skills Desirable experience: * Experience supporting Electronic Patient Record (EPR) systems or other complex health technology solutions in a live operational environment * Experience working to Service Level Agreements (SLAs) within an ITIL-aligned environment * ITIL v4/5 Foundation (or equivalent) ## Description We are currently seeking a proactive, organised and customer-focused Application Support Officer to join our Service Desk team. The advertised title reflects the nature of the work and experience we're seeking, while the internal functional title for the role is Service Desk Analyst. This is a customer-facing position supporting external healthcare customers. Experience in an external customer support environment is essential; applicants whose experience is limited to internal IT support may not be suitable for this role. Reporting into the Head of Support UK, you will provide technical and functional support across our Alcidion product suite, ensuring incidents are triaged, investigated and resolved in line with agreed service levels. You will play a key role in supporting our customers across complex healthcare environments, including Electronic Patient Record (EPR) and other health technology solutions operating in live settings. Working as part of a collaborative team, you will ensure incidents are appropriately managed, documented, and escalated where required, contributing to positive customer outcomes and continuous service improvement. Day to day you will: * Provide application support across a range of Alcidion and third-party healthcare solutions * Troubleshoot and resolve complex (Level 2/3) issues in line with documented processes * Investigate incidents, ensuring accurate logging, prioritisation, and resolution in line with SLAs * Escalate unresolved issues for further investigation, engaging development teams where needed * Maintain clear and detailed documentation of incidents, actions taken and next steps * Contribute to knowledge sharing, process improvement and service optimisation initiatives * Support Alcidion's FHIR-based platforms and solutions, designed to digitise patient care processes and records across NHS Trusts, * Please indicate within your cover letter if you require any reasonable adjustments to the recruitment process to assist you in being considered for the role. * Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required. * No agency enquiries or applications please. Alcidion will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Alcidion. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [The journey from developer to devops - what i've learnt along the way](https://www.wearedevelopers.com/videos/238-the-journey-from-developer-to-devops-what-i-ve-learnt-along-the-way) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)