> Markdown version of [/jobs/ext/1572042-transport-helpdesk-supervisor](https://www.wearedevelopers.com/jobs/ext/1572042-transport-helpdesk-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transport Helpdesk Supervisor - **Company:** Hertfordshire Partnership University NHS Foundation Trust - **Location:** Hemel Hempstead, UK - **Experience:** Experienced - **Salary:** £29,812.0 - £32,715.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Enterprise Planning Systems, RSA (Cryptosystem), Information Technology - **Published:** July 10, 2026 - **Apply:** https://www.hpft.nhs.uk/careers/vacancies/#!/job/UK/Hertfordshire/Hemel_Hempstead/Hertfordshire_Partnership_NHS_Foundation_Trust/Transport_Helpdesk_Supervisor/Transport_Helpdesk_Supervisor-v8017829?_ts=1 ## About the Role The post holder will be required to demonstrate excellent organisational and interpersonal skills and manage enquiries in a positive and helpful manner, whilst continuing to manage their own workload., * GCSEs (or equivalent) in English and Mathematics at grade C/4 or above, * Customer service training or certification (e.g. Institute of Customer Service) * NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field * OCR / RSA or other equivalent secretarial qualification., * Experience of managing a helpdesk system in a fast-paced environment. * Previous line management experience * Experience of using IT systems, including Microsoft Office * Experience in a customer service role * Experience in handling concerns and complaints to a successful conclusion * Experience handling high volumes of telephone and email enquiries in a professional and courteous manner * Demonstrated ability to work effectively in a team environment, coordinating with colleagues and external service providers to resolve issues. * Experience in developing training matrixes Desirable criteria * Experience in working in Transport / Logistics, * Good working knowledge of IT systems, including Microsoft Office * Excellent verbal and written communication skills, with the ability to handle telephone and email enquiries professionally and efficiently * Strong customer service orientation, with the ability to remain calm, courteous, and solution-focused in a busy and sometimes pressured environment * High level of accuracy and attention to detail when recording information and updating systems * Ability to meet deadlines * Ability to remain professional in a high-pressured environment * Ability to successfully plan workloads for the team and themselves * Excellent interpersonal skills, ability to work effectively with staff at all levels * Ability to work as a team player in an office environment Desirable criteria * Understanding of confidentiality, data protection, and information governance principles ## Description The Helpdesk Supervisor will manage and lead the day-to-day function of the Transport Services Helpdesk. The post holder will be required to undertake a range of duties, including: Ensuring patient transport workloads are allocated efficiently in line with Trust procedures * That planned journeys comply with internal budgetary requirements * Managing phone enquiries and relaying messages to the Helpdesk Team and Drivers * Ensuring the efficient planning of the driver schedules with the use of the internal planning system * Coordinating and managing the Transport Helpdesk staff including performance management, attendance, training and annual leave * Implementing any structural and system-based changes as necessary * Leading on general enquiries * Management of contractors reporting to site * Preparation of reports * General administration as required. The successful candidate will participate in the on-call management rota as required and attend team meetings where necessary., * To administer the efficient operation of the Transport Helpdesk system, ensuing the correct number of users are assigned to work across a 7- day operation. * Work flexibly to ensure all shifts are covered as requested by your line manager including colleagues' periods of absence. * To support the team by providing Helpdesk support in periods of absence and high volume. * To organise staff rotas and shift patterns, ensuring all annual leave is booked and taken within the required timeframe. * Manage performance, training and attendance of the Helpdesk Team. * To develop a mandatory and on-the-job training matrix, overseeing and advising on the training status of all staff members within the Transport Services Team, assisting with training needs where required. * To provide day to day enquiry and escalation support for the Transport Services Staff. * Effectively manage complaints raised by colleagues, service users, visitors and the public in an empathetic, and professional manner. * To oversee the vehicle tracking system and transport planning system, making sure all journeys are planned in adherence to Trust policies and budgets. * To take responsibility for ensuring a cost-effective service, directing the team to only booking journeys through external taxi companies when the in-house service is unable to complete the journey., The Helpdesk Supervisor will manage and lead the day-to-day function of the Transport Services Helpdesk. The post holder will be required to undertake a range of duties, including: Ensuring patient transport workloads are allocated efficiently in line with Trust procedures ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [The Quantum Leap: Redefining Computing and Its Applications](https://www.wearedevelopers.com/videos/614-the-quantum-leap-redefining-computing-and-its-applications) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)