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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CNRG Technical Support Specialist - **Company:** Central Network Retail Group, LLC - **Location:** Collierville, TN, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Networking Basics, Remote Access Technology, Computer Equipment, Epicor ERP, Gsuite - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=65289ec919af9393 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Vendor communication?, * Good oral/written communication skills in order to effectively interact with customers, vendors and other employees in person and on the telephone. * Must be customer service-oriented and team-oriented. * Good organizational skills. * Able to effectively manage multiple tasks simultaneously and prioritize their importance based on impact to operations. * Must have a valid driver's license. * Must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs. and handle large odd shaped items. * Travel to stores may be required. Stores will not always be geographically close to Tech's home location. * Must be able to work a flexible schedule including weekends, evenings, and holidays. * IT Support: 2 years (Preferred) * Experience working in Retail or hospitality environment a plus * Point of Sale experience a plus * CompTia A+ certification * Basic networking knowledge ## Description The Technical Support Specialist is vital to the support of retail equipment and operations at CNRG, delivering technical assistance via phone, email, remote access, and on-site visits. This role involves providing support across all CNRG brands while maintaining a high level of professionalism and efficiency when interacting with customers, vendors, and colleagues., * This is an on site position with a rotating schedule. * Answer support calls in a professional and timely manner. * Prepare and ship supplies to stores. Maintain accurate records of supplies and shipments. * Travel to store locations as needed and approved by the manager. Additionally, remote work may be required based on inclement weather or emergency. * Develop and maintain reasonable proficiency with company standard applications and tools through on hands execution and learning through other employees. * Perform other duties similar to those above as assigned by Manager, Tech End User Services & Support or another qualified corporate representative, * Adhere to CNRG company standards and core values in all professional conduct. * Provide comprehensive technical troubleshooting, both in person and via remote support, for: * + Computing hardware and peripherals + Printing and scanning equipment (including RF scanners) + Telephone systems + Epicor Eagle Point of Sale (POS) applications and related peripherals + All other proprietary or specialized company systems and hardware * Collaborate with external vendors and internal technical teams to resolve network-related issues as required. * Maintain comprehensive records of all troubleshooting and support activities within the ticketing system. * Exhibit proficiency in the use of Google Suite applications. * Manage incoming telephone inquiries with professional courtesy and efficiency. * Monitor and address email correspondence, customer service tickets, and urgent system errors in a prompt manner. * Uphold a consistently positive and service-oriented demeanor. * Ensure all service requests are documented accurately and tracked until resolution is achieved. * Take ownership of assigned tasks and communicate effectively with stakeholders to ensure successful completion. * Thrive in high-pressure environments while delivering exceptional service to diverse user groups. * Prioritize workload based on operational impact, focusing on the most critical issues to minimize disruption. * Operate reliably with minimal oversight, demonstrating strong self-management. * Strictly follow established Technology department procedures and policies. * Provide support for a number of sources to include co-workers, store associates, vendors and customers. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Graph Neural Networks: What’s behind the Hype?](https://www.wearedevelopers.com/videos/474-graph-neural-networks-what-s-behind-the-hype) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)