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# Help Desk Analyst

- **Company:** The Nebraska Medical Center
- **Location:** Omaha, NE, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Antivirus Softwares, Apple IOS, Apple Mac Systems, Web Browsers, Virtual Private Networks (VPN), Microsoft Operating Systems, Office Suite, Smart Devices, Peripherals, Adobe, Information Technology, Laptops, Servicenow
- **Published:** July 20, 2026
- **Apply:** https://nebraskamed.wd5.myworkdayjobs.com/NM/job/Omaha-NE/Help-Desk-Analyst_REQ-37909

## About the Role

* This is a hybrid position, must be able to work on campus
 * Preferred consideration will be given to applicants with helpdesk applicable support, ServiceNow, Windows or CompTIA certifications, * Two years IT Help Desk or other related IT experience required.
 * Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
 * Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
 * Interpersonal skills and ability to work well with others required.
 * Phone skills and professional demeanor required.

 * Strong verbal and written communication skills required.
 * Ability to handle multiple tasks simultaneously required.
 * Strong problem solving skills required.

Preferred Qualifications: Help Desk Analyst

 * Experience in an academic or healthcare environment preferred.
 * Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.

 * Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.

 * Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.

## Description

The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.


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