> Markdown version of [/jobs/ext/1572895-technical-printer-support-representative-i-inkjet](https://www.wearedevelopers.com/jobs/ext/1572895-technical-printer-support-representative-i-inkjet). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Printer Support Representative I (Inkjet)

- **Company:** Canon
- **Location:** Chesapeake, VA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $31,200.0 - $32,302.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Microsoft Office, Web Navigation, Virtual Environment, Messenger
- **Published:** July 10, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17535736?backUrl=%2Fcareer%2F17535736%2FTechnical-Printer-Support-Representative-I-Inkjet-Virginia-Chesapeake

## About the Role

High school diploma or equivalent

 - Previous customer service or call center experience
 - Demonstrated knowledge of PC operating systems such as Windows and/or MAC
 - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
 - Keyboarding and MS Office proficiency
 - Ability to work independently and manage time effectively
 - Strong communicator with active listening skills and proficiency in English
 - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
 - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
 - Dependable, punctual, and consistent attendance is a must for this position
 - A reliable high-speed internet connection and a workspace free from noise and distractions

## Description

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.

As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction., Provide positive and professional technical support to Canon customers via phone

 - Analyze complex issues to answer questions, troubleshoot, and advise on solutions
 - Promptly identify, research, and resolve customer inquiries using all available software and network tools
 - Interact with customers and team members simultaneouslyto expedite call resolution
 - Make prompt, accurate business decisions that mutually benefit the business and the customer
 - Document interactions and resolutions in our easy-to-use applications
 - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website, Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.


## Related Videos

- [It's a (testing) trap! - Common testing pitfalls and how to solve them](https://www.wearedevelopers.com/videos/1193-it-s-a-testing-trap-common-testing-pitfalls-and-how-to-solve-them)
- [Blazing Fast Page Navigation with Speculation Rules](https://www.wearedevelopers.com/videos/1570-blazing-fast-page-navigation-with-speculation-rules)
- [Virtual Reality – The path to create your world](https://www.wearedevelopers.com/videos/248-virtual-reality-the-path-to-create-your-world)
- [Building a Browser-Based Karaoke Game with Web Speech API](https://www.wearedevelopers.com/videos/1274-building-a-browser-based-karaoke-game-with-web-speech-api)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Useful Merch Ideas to Spread Brand Awareness](https://www.wearedevelopers.com/magazine/350-useful-merch-ideas-to-spread-brand-awareness)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)