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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Technician - **Company:** Hair On Fire - **Location:** Bentonville, AR, United States - **Experience:** Starter - **Salary:** $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Cloud Computing, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hard Disk Drives, Internet Group Management Protocols, Issue Tracking Systems, Virtual Private Networks (VPN), Network Layer, Microsoft Office, Multicasting, Network Architecture, Security Software, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Web Applications, Wireless Networks, Zoho Office Suite, Software Troubleshooting, Reliability of Systems, Peripherals, Firewalls (Computer Science), Network Support, Wireless Technologies, Laptops, Network Server - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9077c2b66dcef590 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * Understanding of server and network infrastructure * Knowledge of LAN/WAN environments * Strong troubleshooting and diagnostic abilities * Familiarity with: * TCP/IP * DNS * DHCP * VPNs * VLANs and Layer 2/3 Switching * Wireless networking * Experience supporting Windows operating systems, Microsoft Office, and iOS devices * Ability to work independently while managing multiple priorities * Strong communication and customer service skills * Ability to adapt in a fast-paced technical environment Preferred Experience * 1 to 3 years of IT support or related experience * MSP experience preferred * Experience with Zoho Desk or similar ticketing systems helpful * Experience with cybersecurity tools or endpoint protection platforms is a plus * AV-over-IP & Media Networking: Familiarity with configuring networks for AV-over-IP deployments, including exposure to multicast traffic, IGMP snooping, and protocols like Dante or NDI. * Advanced Networking: Experience configuring Layer 2 and Layer 3 switches, implementing VLAN segmentation, and managing firewall routing policies. * Cloud & Systems Administration: Experience with Microsoft 365 administration, SharePoint/OneDrive data migrations, and basic virtualization environments. * The Homelab / Self-Taught Factor: Active interest in technology outside of work, such as maintaining a home server, experimenting with network infrastructure, or building custom tech projects., * Reliable transportation * Valid driver's license and current auto insurance * Ability to lift up to 50 lbs * Ability to climb and work from ladders when necessary * Ability to work with minimal supervision * Must pass a pre-employment background check ## Description Hair On Fire is seeking a motivated and dependable IT Support Technician to join our team in Bentonville, Arkansas. This position involves supporting a wide variety of client environments, troubleshooting technical issues, deploying systems, and assisting with network and cybersecurity-related tasks. This is a hands-on role ideal for someone who enjoys solving problems, working directly with clients, and expanding their technical knowledge in a fast-paced MSP environment. Responsibilities * Troubleshoot computer, hardware, software, printer, and network-related issues * Set up and deploy desktops, laptops, and systems, including imaging and cloning hard drives * Provide support for hardware, software, web-based applications, and communication systems * Install, maintain, and upgrade PCs, laptops, printers, servers, cabling, and related peripherals * Assist with monitoring and maintaining client networks, including: * Firewalls * Wireless systems * Email systems * Endpoint protection * Servers * Help minimize downtime and maintain system reliability * Support user onboarding and workstation preparation * Document issues, resolutions, and time entries accurately in the ticketing/work order system * Maintain current knowledge of operating systems, networking, cybersecurity, and emerging technologies * Travel locally within Northwest Arkansas as needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)