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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Operations Analyst - **Company:** Novolex Holdings, LLC - **Location:** Canandaigua, NY, United States - **Contract:** Permanent contract - **Skills:** Access Network, Active Directory, Software Applications, System Configuration, Desktop Computing, Monitoring of Systems, Microsoft Office, Microsoft SharePoint, Software Engineering, Wireless Networks, Computer Equipment, Laptops, Servicenow - **Published:** July 9, 2026 - **Apply:** https://www.juju.com/job/00000000geyrn1 ## About the Role This position requires a minimum of one of the following: + Bachelor's degree in IT plus three (3) years of experience or equivalent on the job experience. KNOWLEDGE AND EXPERIENCE + Troubleshooting experience and technical knowledge of **end user devices** including laptops, desktops, mobile phones and other network connected devices. + Experience configuring and deploying PC hardware, software, and related products. + Experience with network connected devices a plus, including handheld/vehicle mounted devices, PLCs, IoT or other IP based equipment. + Experience configuring and installing wired and wireless network devices + Experience with Hardware Rack installation and connectivity. + Experience with cybersecurity principles, especially relating to end user device use. + Experience with core software applications, such as Microsoft Office, SharePoint, and Teams., + Proven analytical and creative problem-solving abilities. + Excellent written, oral, and interpersonal communication skills. + Strong customer service skills. + Strong Time management and prioritization skills. + Highly self-motivated and directed, with keen attention to detail. + Ability to perform advanced troubleshooting and use resources to resolve issues and requests independently. + Ability to conduct research into systems issues and products as required. + Ability to communicate ideas in both technical and user-friendly language. + Able to prioritize and execute tasks in a high-pressure environment. + Ability to work in a team-oriented, collaborative environment. + Ability to follow all safety requirements and work effectively in a production environment, + Responsibilities may require working evenings and weekends, sometimes with little advance notice. + Will be required to work in areas with elevated noise levels and requiring adherence to PPE (personal protective equipment) guidelines at times. + Sitting / standing / kneeling for extended periods of time. + Ability to operate a computer keyboard, mouse, and to handle other computer or infrastructure components. + Lifting and transportation of moderately heavy objects up to 35 lbs, such as computers, servers, Battery backups, and peripherals. ## Description The Technical Operations Analyst performs the following job functions (but is not limited to): + Advanced troubleshooting of IT issues related to network access, active directory, file and print services, and end user computing systems. + Participate in project efforts typically related to network and server enhancements/installations, computer hardware and software updates, security-related implementations, and similar efforts, working closely with project lead or other key project personnel. + Assist with User equipment deployment and collection as related to onboarding and offboarding processes. + Document and track workload using Service Now ITSM ticketing tool. + Analyze and monitor system performance and capacity and make recommendations to improve efficiency and/or throughput. + Analyze and resolve complex end-user computing issues and if necessary, coordinate resolution across different technical teams. + Work with the business to select systems, hardware, or software to meet business requirements. Oversee implementation, and provides post-implementation end-user support and maintenance. + Collect business requirements and develop functional specifications for documentation and training + Support, enforce, and participate in development or modification of computer policies while understanding the business impact of said policies. Communicate policies to users and other stakeholders as needed. + Work with end-users and technical experts at all levels, actively building trust with customer base, IT peers, and external partners. + Actively work with peers and leadership to ensure user support and requirements are met. + Document and update Knowledge Base for any missing systems software, and processes. + Complete all assigned duties in an accurate and efficient manner. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Robots are coming into the wild! 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