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# IT Generalist

- **Company:** Cake Mortgage Corp.
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Business Software, Microsoft Outlook, Cloud Computing, Databases, Monitoring of Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft Software, Remote Desktop Services, Internet Protocol Telephony, Cloud Platform System, Network Server
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=395871315e623902

## About the Role

Do you have experience in Windows support?, * 2+ years of hands-on IT support experience, preferably in the financial services or mortgage industry.

 * Familiarity with Windows operating systems, Active Directory, Office 365, and cloud environments (e.g., Azure, AWS).
 * Experience with VoIP systems, VPNs, and remote desktop tools.
 * Working knowledge of mortgage industry applications is a strong plus.
 * Understanding of data privacy laws and IT security best practices.
 * Well-versed in Microsoft products (Excel, Word and Outlook)

## Description

We are seeking a versatile and technically skilled IT Generalist to join our team at a leading mortgage company. The ideal candidate will provide comprehensive IT support across our organization, ensuring smooth operation of technology infrastructure., * Provide technical support to staff, resolving hardware, software, and network issues.

 * Manage, maintain, and troubleshoot office equipment (computers, printers, routers, etc.) and cloud-based systems.
 * Assist in onboarding/offboarding employees, including hardware provisioning, access control, and account setup.
 * Perform routine maintenance and updates on servers, databases, and business applications.
 * Monitor system performance and proactively resolve bottlenecks or failures.
 * Collaborate with third-party vendors and IT consultants to manage projects or resolve escalated issues.
 * Document IT processes, incident reports, and asset inventory.


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