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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support I - **Company:** WEST Inc - **Location:** Lincoln, NE, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Systems Engineering, Issue Tracking Systems, Microsoft Office, Microsoft Servers, Routing, Windows PowerShell, Phishing, Screenshots, Microsoft SharePoint, Software Engineering, Microsoft InTune, Information Technology, Cisco - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=244222751e88be2f ## About the Role Do you have experience in Video conferences (communication methods)?, Do you have a Associate's degree?, * Associate's degree in computer science, BA in Information Technology or similar relevant field preferred., * Minimum 2 years' experience working in the Information Technology services industry is preferred. * Microsoft Server operating systems administration experience. * Microsoft Office 365, SharePoint, and Teams systems administration experience. * PowerShell scripting is preferred but not required. * Jack Henry Silverlake experience preferred but not required. * Cisco network, switching, and routing experience preferred but not required. * Zoom Phone and Call Center experience preferred but not required. * Hands on experience with diagnosing and resolving basic technical issues. * Excellent communication and interpersonal skills., * Information Technology Services: 2 years (Required) ## Description * Serve as the first point of contact for West Gate Bank employees seeking technical assistance over phone, support ticket, or email. * Perform remote and in person troubleshooting to diagnose and resolve hardware and/or software issues. * Create step-by-step training material with screen shots for client and internal documentation. * Help monitor and maintain system security and implement security procedure as appropriate. * Provide technical guidance to staff and investigate problems resulting from unusual causes or errors in program data. * Communicate all applications problems upward; communicate to bank personnel all applications updates and procedure changes. * Monitor the Bank's applications programs for proper use, potential efficiencies and improved customer service. * Perform user account provisioning, deactivation, and modifications in active directory and identity systems. * Support password resets, mfa enrollment, and role-based access controls. * Identify and report suspicious activity, phishing attempts, or potential security incidents. * Deploy, configure, and maintain end-user devices using endpoint management tools (e.g., Intune, NinjaOne). * Assist with patching, updates, and asset inventory tracking. * Other duties may be assigned. Job Specifications Work Direction: This position reports to the Senior Systems Engineer. Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers and staff. The utmost discretion and confidentiality must be exercised with all data. Work Relationship: Daily contact and continuous contact with technology vendors and bank employees via the phone, in-person, electronically, and written communication. Must be able to communicate in a clear, concise, and pleasant manner. ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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