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# Mainframe Production Support Analyst

- **Company:** THE TILTED CIRCLE USA INC.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Customer Information Control System (CICS), COBOL (Programming Language), Data Validation, IBM DB2, Software Debugging, Endevor, Job Control Language (JCL), IBM Mainframe, Mainframes, Performance Tuning, SQL Databases, Virtual Storage Access Methods, Tso/ispf, System Availability, Mainframe Programming, Servicenow, Control M
- **Published:** July 22, 2026
- **Apply:** https://www.dice.com/job-detail/b7dc06fc-e04c-4ba0-acd3-a03b4f5f9ab2

## About the Role

* 10+ years of experience in Mainframe Production Support
 * Strong hands-on experience with:

 * COBOL
 * JCL
 * DB2
 * CICS
 * VSAM
 * IMS (preferred)

Experience with TSO/ISPF and SDSF

Experience with Endevor or Changeman

Knowledge of IBM Utilities

Production support, incident management, and problem resolution

Batch job monitoring and scheduling

Mainframe debugging and performance tuning

SQL and DB2 data validation

Experience with ServiceNow, Jira, or similar ticketing tools

Familiarity with Control-M, CA7, or equivalent scheduling tools

Experience supporting APIs integrated with mainframe applications is a plus

Excellent troubleshooting and communication skills

## Description

The ideal candidate will support mission-critical payment processing applications, troubleshoot production issues, perform root cause analysis, and ensure high availability of enterprise mainframe systems. This role requires strong expertise in IBM Mainframe technologies and experience supporting high-volume financial transaction applications.


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