> Markdown version of [/jobs/ext/1576958-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/1576958-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Administrator

- **Company:** Talent Ltd
- **Location:** West Malling, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** July 9, 2026
- **Apply:** https://www.totaljobs.com/job/help-desk-administrator/talent-solution-partners-ltd-job107661991

## About the Role

* Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role
 * Experience within the Facilities Management industry is highly desirable
 * Excellent organisational skills with the ability to manage multiple tasks
 * Strong communication skills and a professional telephone manner
 * Confident using Microsoft Office and CAFM systems
 * Able to work well under pressure in a fast-paced environment
 * A positive, proactive attitude with excellent attention to detail

## Description

An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.

Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
Duties & Responsibilities

 * Log and manage reactive maintenance requests through the CAFM system
 * Allocate jobs to engineers and subcontractors
 * Monitor work orders to ensure service level agreements (SLAs) are achieved
 * Liaise with clients, engineers, and suppliers to provide updates on outstanding works
 * Raise purchase orders and process relevant documentation
 * Maintain accurate records and update internal systems
 * Support the wider operations team with administrative duties
 * Produce reports and assist with general office administration


## Related Videos

- [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)