> Markdown version of [/jobs/ext/1577456-key-user-otc](https://www.wearedevelopers.com/jobs/ext/1577456-key-user-otc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Key User OTC - **Company:** FrieslandCampina - **Location:** Goch, Germany - **Contract:** Temporary contract - **Skills:** Regression Testing, SAP (Applications), Test Scripts, Data Management, SAP TM - **Published:** July 31, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=3f202d2c16a39f40 ## About the Role * Solid knowledge & experience in end-to-end processes * Ablility to make the day to day issues abstract to define the needed improvement * HPQC system and process knowledge * Excellent social and communication skills * Ability to built relationships with KUs from other OPCOs and RFC IT consultants * Fluent in English, Dutch fluent in reading and speaking * Proactivity across own functional boarders * Ownership and responsibility * "Improvement mind-set" * Capability to write test scripts (so also identify where risks could occur) ## Description As this demands great entrepreneurial power, we are always looking for people who take ownership and are not afraid of accountability. We are looking for a colleague to join us on a temporary basis from September 2026 to June 2027 as " Key User OTC ". This role will provide support and continuity while a current team member is dedicated to an internal project. The Key User acts as first level support for the end-user organization regarding use, maintenance and improvement of standard processes in SAP and as key user for third party tools (COKZ portal, CoC portal, SAP TM, etc.). Your responsibilities Maintain and improve * Provide first level support to end-users * Report incidents and repair requests to second level support (FrieslandCampina IT) * Initiate and report change requests (via HPQC system) based on internal requirements * Act as change agent in implementing new ways of working and assure a uniform way of working within DFE Pharma * Participate in key user meetings and training Testing * Prepare and perform regression tests and raise defects (at least twice a year) * Test own OPCOs Improvement requests Training * Train end-users on system changes (quarterly) * Train new employees * Arrange access to multiple systems for onboarding * Transform provided instructions into localized work instructions * Maintain localized work instructions as owner Side tasks * Maintain customer and logistic related master data in background tables and support structural updates * Join small improvement projects as needed, * International working environment with English as daily work language * A flat organisation structure with short decision-making paths * Opportunities for professional growth,learning and development * The Key User works closely together with the OTC Operational Expert, BPO and team members of DFE Pharma and the Key Users of Friesland Campina Ingredients. * The Key User reports to the Line Manager of OTC process. ## Related Videos - [Are Classical Automation Frameworks Dead? How AI Agents Are Transforming QA](https://www.wearedevelopers.com/videos/100243-are-classical-automation-frameworks-dead-how-ai-agents-are-transforming-qa) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Fighting test flakiness with time machines](https://www.wearedevelopers.com/videos/834-fighting-test-flakiness-with-time-machines) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)