> Markdown version of [/jobs/ext/1579149-service-desk-administrator-help-desk-specialist-doj-eoir-end-u](https://www.wearedevelopers.com/jobs/ext/1579149-service-desk-administrator-help-desk-specialist-doj-eoir-end-u). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator/Help Desk Specialist - DOJ EOIR End U - **Company:** ITC, Inc. - **Location:** Falls Church, VA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Networking Basics, Software Engineering, Peripherals, Computer Equipment, Information Technology, Servicenow - **Published:** July 23, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9053078/service-desk-administratorhelp-desk-specialist-doj-eoir-end-u ## About the Role * Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date) * A minimum of 1 year of professional experience in Information Technology or a directly related field, preferred * Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person * Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software * Experience working with a trouble ticket management system * Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers * Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment * Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned, * Bachelor's degree from an accredited university * One or more IT certifications such as A+, Security+, Network+, or ITIL * Experience working with ServiceNow WORK ENVIRONMENT AND PHYSICAL DEMANDS: * Candidate must be able to function in general office environment. * The person in this position must be able to remain in a stationary position 50% of the time. Regular movement around the campus of large immigration courts is required throughout the day to provide hands-on support to customers. * The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds. ## Description ITC Federal is seeking a motivated, career and customer-oriented Service Desk Administrator to join our team in Falls Church, VA. This is a hybrid position, supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the position you are hired for, your shift may also include weekend work on Saturdays and Sundays as part of a set schedule. All weekend work will be performed remotely. All weekend work will be performed remotely. This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US government., * Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership * Add detailed work notes to all assigned tickets until resolved or escalated to another team; Provide status updates when requested * Move, setup, and/or install IT hardware for customers * Troubleshoot and repair/resolve various issues/requests for peripheral devices * Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary * Update and document inventory changes when necessary * Complete other duties as assigned ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)