> Markdown version of [/jobs/ext/1579567-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1579567-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Work Force Nexus Recruitment Agency - **Location:** UK (Remote available) - **Experience:** Starter - **Salary:** £25,800.0 - £30,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Issue Tracking Systems, Information Technology Operations, Networking Basics, Software Engineering, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, Unified Endpoint Management, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5821842903 ## About the Role We are seeking a motivated and detail-oriented IT Support Analyst to join a growing technology team in the United Kingdom. This is an excellent opportunity for candidates looking to build a long-term career in IT support and technical services. You will provide first-line technical assistance, troubleshoot hardware and software issues, and help ensure smooth day-to-day IT operations. This role is ideal for individuals with strong problem-solving skills, excellent communication abilities, and a passion for technology. Full training and career development opportunities are available for the right candidate., * Bachelor's degree, diploma, or equivalent qualification in Information Technology, Computer Science, or a related field. * 0-2 years of IT support or help desk experience (graduates are encouraged to apply). * Basic knowledge of Windows operating systems and Microsoft 365. * Understanding of computer hardware, networking fundamentals, and troubleshooting techniques. * Familiarity with Active Directory is advantageous. * Strong analytical and problem-solving skills. * Excellent verbal and written communication skills. * Ability to prioritize tasks and work independently in a remote environment. * Right to work in the United Kingdom. Preferred Skills * Experience using IT ticketing systems. * Knowledge of Azure, Intune, or Microsoft Endpoint Manager. * Basic understanding of cybersecurity best practices. * CompTIA A+, Google IT Support, or Microsoft certifications are advantageous but not required. ## Description * Provide first-line technical support via phone, email, and ticketing systems. * Diagnose and resolve hardware, software, and network-related issues. * Install, configure, and maintain desktops, laptops, printers, and peripherals. * Create, update, and manage user accounts and access permissions. * Escalate complex technical issues to senior IT engineers when required. * Document incidents, resolutions, and support activities accurately. * Assist with Microsoft 365 administration and password resets. * Support onboarding and offboarding of employees by preparing IT equipment and user accounts. * Maintain IT asset records and ensure devices are up to date. * Deliver excellent customer service while meeting service-level expectations. ## Related Videos - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Average Salary in the UK](https://www.wearedevelopers.com/magazine/241-average-salary-in-the-uk)