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# Second Level Support

- **Company:** DIS AG
- **Location:** Karlsruhe, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Office, Azure Active Directory
- **Published:** July 31, 2026
- **Apply:** https://www.adzuna.de/details/5821190418

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Umfeld
 * Einschlägige Berufserfahrung im IT-Support
 * Sicherer und routinierter Umgang mit den gängigen MS Office Anwendungen
 * Gute Kenntnisse im Bereich der Installation und Betreuung von Endgeräten und Druckern, idealerweise ebenfalls mit Active Directory und Azure AD
 * Gute Deutsch- und Englischkenntnisse
 * Ausgeprägte Serviceorientierung und Teamfähigkeit

## Description

* Beantwortung von telefonischen und schriftlichen Anfragen des First Level Support
 * Zusammenarbeit mit dem 1st Level Support und 3rd Level Support
 * Entgegennahme, Erfassung und Lösung von Störungsmeldungen
 * Austausch und Zusammenarbeit mit anderen technischen Fachbereichen wie dem Third Level Support
 * Weiterbildung von Kollegen im First Level Support


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