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# IT Knowledge Management Specialist

- **Company:** SOTEC CONSULTING
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Knowledge Management, Microsoft SharePoint, Generative AI, Virtual Agents, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.jobleads.com/es/job/eca54e344026be9be3ca3e7b2ad5d3a5e

## About the Role

* Experience in Knowledge Management or Knowledge Base administration.
 * Professional working proficiency in English, as the service is delivered entirely in English.
 * Experience working with SharePoint and/or ServiceNow.
 * Experience creating, reviewing and maintaining technical documentation.
 * Experience validating knowledge articles and ensuring documentation quality., * Experience working with AI-powered assistants or Generative AI.
 * Knowledge of Knowledge Management governance and documentation frameworks.
 * Experience supporting global or multi-country knowledge bases.

## Description

At SOTEC Consulting - Astek Group, we are looking for an IT Knowledge Management Specialist to join an international Telecom & Workspace project. This role focuses on the governance of technical documentation, the management of a SharePoint-based knowledge base, and the continuous improvement of the organization's AI Assistant (MIA). You will play a key role in ensuring high-quality knowledge management practices across global operations, helping both IT support teams and AI-powered services deliver accurate and consistent information., * Review and validate Knowledge Base articles created by first-line support teams.

 * Manage and govern technical documentation across SharePoint and ServiceNow.
 * Determine the appropriate publication channel for new knowledge articles based on global Knowledge Management guidelines.
 * Ensure documentation complies with global Knowledge Management standards, maintaining consistency in quality, structure, and content.
 * Analyze AI conversation logs to identify documentation gaps and improve AI response accuracy.
 * Create, update and optimize technical documentation to enhance the AI Assistant's knowledge source.
 * Maintain and continuously improve the global knowledge base, identifying outdated, duplicate or missing content.
 * Collaborate with international teams across multiple countries to ensure accurate and consistent technical documentation.


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