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# IT Administrator II

- **Company:** DIGITAL WEST NETWORKS, INC.
- **Location:** Concord, CA, United States
- **Experience:** Starter
- **Salary:** $54,080.0 - $68,120.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Windows Servers, Citrix Systems, Remote Desktop Services, Information Technology, 3-tier Architectures
- **Published:** July 15, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17564701?backUrl=%2Fcareer%2F17564701%2FIt-Administrator-Ii-California-Concord

## About the Role

* 1-3 years of service desk or technical support experience
 * Previous experience with Windows Server
 * Self-motivated to identify issues and develop appropriate resolution
 * A desire to learn and the ability to stay knowledgeable in new and changing technology
 * Ability to effectively communicate both written and verbally
 * Ability to work independently with little or no supervision
 * Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces

Education:

 * High school diploma or equivalent

## Description

The IT Administrator II is responsible for maintaining the security, integrity, and performance of internal systems, servers, and technology infrastructure that support daily business operations across multiple office locations. This role provides advanced technical support to end users, troubleshooting and resolving a wide range of hardware, software, network, and system-related issues. The position ensures reliable IT operations, safeguards critical business systems, and delivers responsive customer-focused support while contributing to the implementation and maintenance of technology solutions that enhance organizational efficiency and productivity.

 * Monitor and Resolve incoming ServiceDesk Support Issues
 * Provide training on supported platforms
 * Perform Move/Add/Changes as required
 * Administration of Active Directory, DHCP, DNS, Terminal Services
 * Administration of Internal Security Systems
 * Involvement in Automation and Deployment solutions
 * Hardware/Software upgrades, hardware repairs
 * Citrix Administration - Troubleshooting issues within system as well as individual computers
 * Documentation and standardization of existing infrastructure
 * IT Network Elements and troubleshooting processes
 * Tier 1 Escalation - Resolve ticket escalated from Tier 1 administrators
 * Gather information for Tier 3 - System Administrators before escalating
 * Other duties as assigned or required


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