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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Delivery Manager - **Company:** The Works - **Location:** Coleshill, UK (Remote available) - **Experience:** Expert - **Salary:** £58,789.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, DevOps, IT Management, Cloud Migration - **Published:** July 25, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5814348273 ## About the Role * Proven experience in a IT leadership role, with responsibility for project management teams. * Demonstrated success in leading complex IT transformation programmes. * Excellent stakeholder communication and engagement skills. * Commercial acumen with experience managing budgets and vendor contracts. * Strong analytical and problem-solving abilities. * Experience working in a fast-paced, multi-site or retail environment. * Experience with cloud transformation, infrastructure modernisation, or digital workplace initiatives. * Proved experience with Agile and DevOps methodologies. * Knowledge of compliance frameworks such as Cyber Essential, PCI and GDPR. Being a great leader ## Description 1-2 days spent in our Support Centre per week, the rest of the week you are able to work from home, or use the office. Why The Works?We don't just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. And whatever your story or background, we're all about unlocking imagination and making creativity accessible to everyone. Whether you're engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Senior IT Delivery Manager As Senior Delivery Manager, you will lead operational delivery and change across the technology landscape. Working with stakeholders and peers across the organisation you will manage the intake, priority and delivery of all IT work from BAU to large scale transformation. Your Mission * Define and lead the IT project management strategy, processes and team aligned to the strategic organisational plan. * Oversee the end-to-end delivery of complex IT programmes, projects and BAU. * Own the Business Analysis function, including ways of working and processes. * Ensure alignment of delivery plans with Technology and Business strategy * Establish and maintain governance frameworks and reporting for project delivery and business analysis. * Manage prioritisation, resource allocation, and budget across the portfolio. * Embed a culture of continuous improvement across technology and the wider business functions. * Track performance, risks, dependencies, and benefits realisation. * Lead and develop your team of Project Managers and Business Analysts, actively participating in recruitment, selection, and spotting development opportunities. * Nurture talent, ensuring continuous progression and growth within your team. * Champion a culture of continuous improvement, innovation, and service excellence. * Collaborate with senior stakeholders across the business to understand needs, manage expectations, and deliver value. * Manage key vendor and partner relationships, ensuring service levels and commercial agreements are optimised. * Drive the adoption of modern technologies, automation, and digital tools to improve service efficiency and user experience. * Ensure compliance with security, data protection, and regulatory requirements across all services and transformation activities. * Drive agile ways of working within IT, * Align Goals with Values: Ensure that your team's goals are clearly connected to the company's values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission. * Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins. * Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador. * Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner. * Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth. * Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably. * Empathy: Understand and consider the feelings and perspectives of your team members. 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