> Markdown version of [/jobs/ext/1582537-it-service-transition-lead-contract](https://www.wearedevelopers.com/jobs/ext/1582537-it-service-transition-lead-contract). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Transition Lead (Contract) - **Company:** Focus Group - **Location:** UK - **Experience:** Expert - **Salary:** £70,906.0 - **Contract:** Temporary contract - **Skills:** Cloud Computing, Configuration Management Databases, RAID, Knowledge Management, Network Security, Wide Area Networks, Wi-Fi Technology, Computer Network Operations, Computer Network Technologies, Fortinet, Servicenow - **Published:** July 25, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5813569042 ## About the Role * A proven Service Transition background within an MSP (Managed Service Provider) environment * Strong process, transition, and governance discipline * Solid working knowledge of cloud and networking technologies, including Microsoft, Meraki, and Fortinet * Experience delivering into enterprise or mid-market accounts * Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, Change Enablement, and Service Acceptance * Comfortable managing complex, multi-stakeholder transitions under time pressure, with the ability to hit the ground running on live projects * Experience managing transitions involving multiple suppliers and customer stakeholders * Experience working with ServiceNow, CMDB management, and operational monitoring platforms Desirable: * Hospitality or multi-site retail sector experience * ITIL or formal service transition qualifications * Exposure to SD-WAN and network security transition ## Description We're looking for an experienced IT Service Transition specialist to join us immediately on a 3-month contract, supporting a large-scale, multi-site hospitality customer with network deployment spanning Wi-Fi remediation, SD-WAN (Software-Defined Wide Area Network), and hosting workstreams. This is an inflight, high-profile programme, so you'll need to get up to speed quickly and pick up existing workstreams with minimal ramp-up time. You'll own the transition of services from delivery/project phase into live operational support, ensuring a smooth handover with minimal disruption to a high-complexity, high-profile client. What you'll be doing * Leading end-to-end service transition planning and execution * Coordinating handover between project delivery, engineering, and service delivery teams * Managing transition documentation, RAID logs, and go-live readiness criteria * Acting as a key point of contact for client stakeholders throughout transition * Identifying and mitigating transition risks across a multi-site network * Providing transition governance, reporting, and executive-level updates to programme boards, service leadership, and customer stakeholders * Confirming the target operating model is ready before go-live, including support ownership, resolver groups, SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and escalation paths * Planning and coordinating knowledge transfer sessions for service desk, NOC (Network Operations Centre), engineering, and service management teams * Owning service readiness assessments across people, process, tooling, monitoring, documentation, support model, knowledge management, and supplier dependencies * Driving operational acceptance and formal service acceptance into business-as-usual (BAU) support * Planning and managing Early Life Support (ELS) and hypercare periods, ensuring a smooth transition into steady-state operations * Ensuring transition activity is aligned to change, release, and CAB (Change Advisory Board) governance, including go-live approvals, implementation, rollback, and communication plans * Ensuring operational tooling, monitoring, alerting, asset data, CMDB (Configuration Management Database) records, and service dependencies are fully validated ahead of service acceptance ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Events like RSAC Get You CISOs. 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