> Markdown version of [/jobs/ext/1582772-it-service-support-analyst](https://www.wearedevelopers.com/jobs/ext/1582772-it-service-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Support Analyst - **Company:** Derby City Council - **Location:** Derby, UK (Remote available) - **Salary:** £30,024.0 - £32,597.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Office365, Microsoft InTune, Microsoft Onedrive - **Published:** July 22, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=f3a5c29850b9ef98 ## About the Role The Digital Services department at Derby City Council are seeking an enthusiastic and professional IT Service Support Analyst to join the existing busy IT Service Support Team, providing 1st line support. As an IT Service Support Analyst, you must have effective communication skills and knowledge to correctly assess the impact and urgency of issues and either resolve or escalate the ticket to the relevant support teams. Experience in using Active Directory is highly desirable as is a background in using Microsoft Intune., * Relevant experience working within a busy IT support team. * Excellent problem solving and customer management skills. * Ability to work independently and also as an effective part of a team * Have the technical qualifications and experience to deliver the objectives of the role. * Possess effective communication skills. * Experience of Windows 11, O365 and Onedrive. * Knowledge of Microsoft Intune. ## Description In the role of IT Service Support Analyst, here's an example of what you'll be doing to make an impact * Providing IT Service Support to a range of different teams at the council, such as supporting social workers, our Streetpride teams, Civic councillor support and many more. * Create, manage and track tickets to keep end users up to date and ensure customer satisfaction * Hosting a customer facing IT Drop-in Clinic service to provide face to face support to end users * Predominately providing on-site support, although with hybrid working options * Work closely with our Senior Support Analysts to triage and escalate tickets appropriately. * Assist in process improvement and supporting documentation, As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check. All employees will normally be appointed to the minimum of the grade for the job. Before you complete your application, please read our guidance on filling in your application form. Remember to align your personal statement to the essential criteria in the Person Specification. Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority. Equality, Diversity & Inclusion We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. 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