> Markdown version of [/jobs/ext/1584604-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1584604-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** ISG - **Location:** Wichita, KS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Citrix Systems, Fortinet, Veeam, Cisco, Vmware - **Published:** July 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a7f8ba3c1855ba2 ## About the Role * You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the "ways" we operate. * You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. * You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. * You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. * You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. * You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a "know-it-all.", You will meet the following educational, licensing, certification, and work experience requirements: * High School Diploma or GED required. * A minimum of 1-3 Years of similar or related experience. * Working knowledge of networking. * Working knowledge of systems administration. * Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. * Demonstrated attention to detail with excellent organization and time management skills. * Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. ## Description Job Summary: The IT Support Specialist I is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations., * Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. * Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. * Manage and prioritize complex, changing workloads in a challenging technical environment. * Complete ConnectWise data entry in an accurate and timely manner. * Meet ISG standards of utilization. You will use your TECHNICAL SKILLS to: * Respond to and troubleshoot unique customer issues. * Manage tickets based on priority and SLA. * Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: * Auvik * Cisco * Citrix * Fortinet * HP * Microsoft * RMM * Veeam * VMWare You will use your CUSTOMER SERVICE SKILLS to: * Communication with customers about existing tickets and inform them of the plan to address them. * Deal with end users / management during times of pressure. You will use your COLLABORATIVE SKILLS to: * Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: * Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. * Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. * Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. * Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. * Organizational Support - Follow company policies and procedures and complete other duties as assigned. * Judgment - Include appropriate people in decision-making process. * Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. * Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. * Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. * Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. * Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. * Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner., * Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. * Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. * Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. * "Team First" Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. * Continuous Improvement - Daily improvement matters. 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