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# Product Support Specialist

- **Company:** Guardian Protection Products
- **Location:** Allen, TX, United States
- **Contract:** Permanent contract
- **Skills:** Inventory Management Software, Software Tools, Salesforce.Com
- **Published:** July 11, 2026
- **Apply:** https://www.disabledperson.com/jobs/73798060-product-support-specialist

## About the Role

* Customer-focused mindset with a commitment to responsive, high-quality support
 * Strong technical aptitude with the ability to understand and apply product specifications according to application requirements
 * Extensive communication skills, with the ability to clearly convey technical and pricing information to internal teams and customers
 * Proficiency in ERP order entry and CRM systems with a high level of accuracy and attention to detail
 * Ability to interpret inventory data to support accurate lead times, pricing, and customer commitments
 * Effective problem-solving skills with the ability to diagnose and resolve technical product inquiries
 * Ability to manage multiple priorities while maintaining accuracy in a fast-paced, deadline-driven environment
 * Strong collaboration skills to effectively support Territory Managers and cross-functional teams
 * Working knowledge of industrial products, engineered materials, or construction-related applications preferred

WILLS

 * Demonstrate professionalism, accountability, and integrity in all interactions and responsibilities
 * Maintain punctuality and reliability to support consistent team and operational performance
 * Adapt effectively to changing priorities and maintain composure in a fast-paced, dynamic environment
 * Adhere to all Fibergrate Composite Structures policies, procedures, and operational standards
 * Build and maintain productive, collaborative working relationships across teams and function, * An associate degree or higher is preferred.
 * Experience with industrial or commercial building materials, engineered products, or similar technical product lines is preferred
 * Technical and mechanical aptitude in diagnosing and resolving product performance issues

## Description

* Ensure accurate and prompt resolution of customer issues by phone, email and chat; escalating concerns internally as required
 * Provide pricing, technical, and lead time information to support the Territory Managers
 * Serve as a subject matter expert by providing product recommendations and support to internal and external customers
 * Use Salesforce CRM and other software tools to document and manage customer needs and concerns
 * Maintain ownership and accountability for accurate order processing and order management
 * Validate inventory in LN to ensure accurate lead times and ship dates
 * Participate in cross-training to provide coverage across all Product Support Specialist in the team


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