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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hardware and Software Support Engineer - **Company:** TrafficCast International, Inc - **Location:** Middleton, WI, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Proxy Servers, JIRA, Continuous Integration, Debian Linux, Message Transfer Agent, Github, Network Troubleshooting, Network Time Protocols, SAS (Software), Cisco WebEx, Computer Network Technologies, Git, Information Technology - **Published:** July 25, 2026 - **Apply:** https://jobs.smartrecruiters.com/TrafficCast/743999717239491-hardware-and-software-support-engineer ## About the Role * Minimum 3-years' experience in hardware and software support, * Preferred Bachelor's Degree in Computer Science or related field, * Experience with networking technologies both hardware and software * Familiarity with Git, GitHub, Jira, and Agile development methodologies, * Familiarity with continuous integration, * Self-motivated with the ability to focus on product delivery, * Strong analytical, troubleshooting/problem solving skills, * Well organized and ability to document processes. ## Description We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products. You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential. Skills / Responsibilities * Ensure the performance, quality, and responsiveness of products, * Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site. * Help develop and maintain documentation in process and operational areas of the products * Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site. + Adding, editing and manipulating sensor pairs, devices and routes + Reporting functionality support * Gather requirements around functionality and translate those requirements into elegant functional solutions. * Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server. + Assist client with troubleshooting networking issues which may reside on their network. + Monitoring of these devices and services to ensure optimal up-time and reliability. + Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues. * Keep up to date on the latest industry trends in mobile technologies, * Ability to work in a fast-paced, high-effort, dynamic work environment, * Fast learner of new and emerging technologies. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)