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# Quantum Product Support Technician I (8:30am-5pm, 9:30am-6pm rotation)

- **Company:** Pride Inc.
- **Location:** Duryea, PA, United States
- **Experience:** Starter
- **Salary:** $46,987.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/job/us2ea7c0da319c6be5c7bdf86b4aacb31c/eaa

## About the Role

* Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to:

 * Multi-task, problem-solve, and prioritize in a fast-paced working environment

 * Use hand tools and standard power tools

 * Read and comprehend work instructions

Must have:

 * Relentless drive to achieve advancement and continuous improvement

 * Basic working knowledge of Microsoft Office Word and Excel

 * A willingness to learn and/or adapt to new work methods

 * Excellent telephone etiquette skills

 * Excellent verbal and written communication skills

PREFERRED SKILLS

 * Push/Pull/Lift 25 lbs. preferred

REQUIRED EXPERIENCE

 * At least 1 year of customer service experience

PREFERRED EXPERIENCE

 * At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design, manufacturing, or technical processes preferred

 * Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

 * High School Diploma or GED

PREFERRED EDUCATION

 * Associate degree in an electronics, technical or biomedical related field preferred, * Must be legally authorized to work in the United States without sponsorship now, or in the future

## Description

To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers
RESPONSIBILITIES/DUTIES

 * Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers

 * Enter orders and data received via the telephone, web, and faxes

 * Identify and communicate areas for improvement regarding customer satisfaction

 * Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)

 * Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

 * Complete the Annual CTPAT Security Training

 * Focus on continuous improvement, and consistently demonstrate good business judgment

 * Work effectively with all Pride departments to exceed internal and external expectations

 * Pride retains the discretion to modify duties and/or assign other duties as necessary, The Quality Lab Technician performs a variety of activities involved in the Quality Control of pressure sensitive products following established methods and procedures. Utilizing s…
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