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# IT Service Desk Team Leader

- **Company:** Randstad UK
- **Location:** Fareham, UK
- **Experience:** Expert
- **Salary:** £31,200.0 - £37,440.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Virtual Private Networks (VPN), Network Protocols, TCP/IP
- **Published:** July 20, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-service-desk-team-leader/57141214

## About the Role

* Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
 * Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
 * ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
 * Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
 * Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.

Key Functional Focus

 * Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.

What We Offer

 * The opportunity to partner with a renowned global luxury brand.
 * A highly collaborative, encouraging, and dynamic team environment.



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