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# Salesforce Platform Specialist - Hybrid & Upskilling

- **Company:** Airbus
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Artificial Intelligence, Business Analytics Applications, Cloud Computing, DevOps, Knowledge Management, Release Management, Salesforce.Com, SQL Databases, Tableau (Software), Information Technology, Performance Monitor
- **Published:** July 18, 2026
- **Apply:** https://www.buscojobs.com.es/salesforce-platform-specialist-hybrid-upskilling-en-madrid-ID-364930876

## About the Role

Salesforce certifications are highly valued.Desired university degree in Information Technology or similar.Professional experience in support tasks or IT projects.Ideally experience handling support ticketing systems.Fluent English.Motivation to familiarize with new topics.Strong analytical skills, networked thinking, and an affinity with process optimization.Enjoy working in an international team.Results oriented with a 'can?do' attitude - adaptability, flexibility, and resourcefulness.Knowledge in ITIL is a plus.Service Cloud ConsultantJob Objectives : Our client's customer service is not your standard call center.
With over 30 locations and a highly motivated business department, we are bursting with ideas., Highly proficient in declarative development (Flows) with a strong technical understanding of code; knowledge of Apexor LWC required when necessary.Hands?on knowledge or familiarity with Java and SQL is highly valued.Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.Knowledge of analytics platforms (e.G., CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus.Strong analytical thinking, interconnected mindset, and an affinity for process optimisation.Ability to say 'no' constructively by presenting better alternatives.Highly autonomous and self?driven in daily work.Results?oriented, flexible, resourceful, and demonstrates a strong 'can?do' attitude.Ability to keep a clear head and maintain excellent documentation while managing 30+ stakeholders in an international team environment.Desired university degree in IT or a related field.Fluent in English; German language skills are a
distinct plus.Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus, but not a dealbreakers if you have equivalent hands?on experience.BenefitsYou will be part of an international team composed of people from different countries and backgrounds, where you will be able to share your experience and knowledge to achieve the team's vision and objectives.
As a member of the Development area, you'll have a personal follow?up with your management team to help you understand all business?related questions and guide you in your professional career.

## Description

Company A is a leading international retailer with 570,000 employees worldwide in 33 different countries and over 13,700 stores.In Barcelona it has established an IT HUB as part of its IT division, responsible for the selection and provision of IT infrastructure, IT platforms and business applications.With our agile mentality we are looking for people who are willing to make an impact on projects and solutions used worldwide by millions of customers.Agrupa Global Talent collaborates with our client to attract the best talent for its ITHUB located in Barcelona.We are looking for open?minded colleagues with passion for technology and a go?getter mindset to tackle future challenges.If you feel ready and think this opportunity is for you, we would be happy to meet you.Salesforce SupportJob Objectives : The objective of the position is to offer a 'Second Level' support service to solve irregularities and incidents in the systems, managing requests and giving support to the international users.The employee works independently on the continuous improvement process to optimize support and stabilize the systems, e.G. by setting up monitoring.ResponsibilitiesManage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, e.G. authorization access, customizing, job planning.Give support to users in functional questions about the respective applications.Answer questions about processes and the status of the systems.Act partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems.Identify possible system improvements and drive them within the SDO team (e.G. by means of operational problem management).Control, plan and be responsible for processing in the systems with a business background and coordination within the SDO.Monitor business processes from operational planning and the development of suitable monitoring to event handling/escalation processes.Identify system problems (recurring incidents) and work proactively to solve them.Operational knowledge management - provide training to end users, collaborators or BCs when required.Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.Develop test plans together with BC and Business (test activities).Apply quality assurance measures (CSI).Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.QualificationsProven experience on Salesforce application support (1-2 years minimum).Salesforce certifications are highly valued.Desired university degree in Information Technology or similar.Professional experience in support tasks or IT projects.Ideally experience handling support ticketing systems.Fluent English.Motivation to familiarize with new topics.Strong analytical skills, networked thinking, and an affinity with process optimization.Enjoy working in an international team.Results oriented with a 'can?do' attitude - adaptability, flexibility, and resourcefulness.Knowledge in ITIL is a plus.Service Cloud ConsultantJob Objectives : Our client's customer service is not your standard call center.With over 30 locations and a highly motivated business department, we are bursting with ideas.Your mission is to be the linchpin of our Salesforce Service Cloud: listen, advise the business units as an equal partner, and translate complex business challenges into elegant, scalable Salesforce solutions.You are the guide who ensures that despite maximum individualization and customization we never lose sight of the big picture.ResponsibilitiesEvaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni?Channel, and AI support (Einstein, Cognigy).Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast.Build and maintain solutions that work seamlessly across 30 centers, juggling complex permission models, layouts, and automated workflows.Guide new features through the deployment lifecycle - from initial workshops and sandbox environments to CI/CD pipelines and organization?wide go?live.Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation.Develop and execute test plans in close collaboration with other teams to ensure high?quality deployments.Provide high?quality support to users regarding functional questions, business processes, and system status.Identify recurring incidents to proactively resolve root causes and notify users promptly about critical system issues or procedural changes following ITIL guidelines.Lead operational knowledge management by providing training to end?users, collaborators, and business stakeholders.QualificationsProven professional experience managing complex, heavily customised Salesforce Service Cloud environments (ideally within a service/customer support context).Highly proficient in declarative development (Flows) with a strong technical understanding of code; knowledge of Apexor LWC required when necessary.Hands?on knowledge or familiarity with Java and SQL is highly valued.Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.Knowledge of analytics platforms (e.G., CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus.Strong analytical thinking, interconnected mindset, and an affinity for process optimisation.Ability to say 'no' constructively by presenting better alternatives.Highly autonomous and self?driven in daily work.Results?oriented, flexible, resourceful, and demonstrates a strong 'can?do' attitude.Ability to keep a clear head and maintain excellent documentation while managing 30+ stakeholders in an international team environment.Desired university degree in IT or a related field.Fluent in English; German language skills are a distinct plus.Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus, but not a dealbreakers if you have equivalent hands?on experience.BenefitsYou will be part of an international team composed of people from different countries and backgrounds, where you will be able to share your experience and knowledge to achieve the team's vision and objectives.As a member of the Development area, you'll have a personal follow?up with your management team to help you understand all business?related questions and guide you in your professional career.We offer a competitive compensation and benefits package: lunch vouchers, health and dental insurance, transport, wellbeing, language classes, etc.ContactIf you are interested, please apply directly or send your CV to ******#J-*****-Ljbffr


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