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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Support Technician - **Company:** Peraton Inc - **Location:** Albuquerque, NM, United States - **Experience:** Experienced - **Salary:** $66,000.0 - $106,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Issue Tracking Systems, Microsoft Office, Remote Desktop Services, Windows Desktop, Computer Equipment, Information Technology, Deployment Automation, 3-tier Architectures, Servicenow - **Published:** July 13, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9027758/tier-2-it-support-technician ## About the Role This role requires strong troubleshooting skills, experience supporting enterprise IT environments, and the ability to work effectively within classified and regulated operational environments., * Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted * 2 years with BS/BA; 0 years with MS/MA. 6 years with a HS Diploma * Experience supporting Windows desktop operating systems and Microsoft Office products * Experience with desktop imaging and deployment technologies * Familiarity with Active Directory account administration and group policy concepts * Experience troubleshooting printers, desktop hardware, and peripheral devices * Strong understanding of IT asset inventory management and lifecycle processes * Experience supporting users in classified or regulated environments preferred * Excellent written and verbal communication skills * Strong organizational skills and attention to detail * Ability to work independently and collaboratively within a team environment * Active TS/SCI or Q/SCI clearance * US Citizen, * Prior experience supporting Department of Energy * Familiarity with DOE, DoD, or IC cybersecurity and operational requirements * Experience with ticketing systems such as ServiceNow or Remedy * Knowledge of endpoint management and enterprise deployment tools * Experience with secure handling procedures for classified systems and equipment ## Description Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service., * Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments * Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues * Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems * Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes * Configure, troubleshoot, and maintain printers and other endpoint peripherals * Coordinate and execute user workstation relocations and office moves * Maintain accurate inventory records for classified and non-classified IT assets * Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition * Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives * Ensure compliance with federal security policies, configuration standards, and operational procedures * Document technical issues, resolutions, and support activities within ticketing systems * Escalate complex issues to Tier 3 engineering teams when required * Provide excellent customer support while operating in a high-security, mission-focused environment ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)