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# Non-Technical Customer Support

- **Company:** Fortive Corporation
- **Location:** Everett, WA, United States
- **Salary:** $43,200.0 - $64,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Oracle (Applications), Web Navigation
- **Published:** July 8, 2026
- **Apply:** https://dejobs.org/x/x/A53AD2C25E54435FBF827BEB493FDCBF/job/

## About the Role

We're seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a job for someone that takes pride in providing top-notch support., * Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.

 * Excellent communication-both written and verbal.
 * Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus.
 * Highly organized, detail-oriented, and dependable.
 * Self-motivated and effective working independently or with a team.
 * Consistent, punctual attendance, and comfort working at a computer for extended periods.

## Description

* Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.
 * Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily.
 * We Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues.
 * Assist customers with navigating Fluke's external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources.
 * Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes).
 * Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.


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