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# RETAIL COMPUTER TECHNICIAN

- **Company:** Micro Electronics, Inc.
- **Location:** New York, NY, United States
- **Salary:** $40,560.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Electronic Mailing, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://recruiting.ultipro.com/MIC1003MEI/JobBoard/e3674ed3-2699-442b-aa28-c0b8436281b9/OpportunityDetail?opportunityId=9598531b-3f40-44af-9c61-7ab7e2384dcc

## About the Role

* High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
 * CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
 * Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
 * Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
 * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

## Description

* Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
 * Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
 * Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
 * Assemble custom computers sold by our expert build-your-own (BYO) sales team
 * Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
 * Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
 * Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis


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