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# Senior ServiceNow Developer

- **Company:** Alliant Credit Union
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $84,200.0 - $131,000.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Client Server Models, Configuration Management Databases, System Configuration, Financial Software, Information Technology Operations, Systems Architecture, Information Technology, Servicenow
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7a0059a392cf802d

## About the Role

Education & Years of Experience

 * Minimum- 4 Year Bachelors Degree in Computer Science or Related
 * Minimum - 2 Years Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related

In Lieu of Education

 * 6 Years Experience in Configuring Service Now

License/Certifications/Training

 * Service Now Certification - Preferred

## Description

Responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the Service transformation teams. Understand Service Now functionality and how ITIL processes are implemented in Service Now including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules., * Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow

 * Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests
 * Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
 * Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations
 * Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
 * Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
 * Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
 * Gather and document user and process requirements, functional requirements, and develop technical requirements
 * Develop workflow customizations, and support the transformation teams.
 * Identify problems related to primary financial software and determine corrective action
 * Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues
 * Train team members and users on operational procedures and processes


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