> Markdown version of [/jobs/ext/1588595-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/1588595-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Coordinator

- **Company:** kpm media ltd
- **Location:** Croughton, UK
- **Salary:** £20,000.0 - £25,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer-Aided Facility Management
- **Published:** July 9, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62528/Help-Desk-Supervisor-Facilities-Management-London-East

## About the Role

This is an exciting opportunity for a motivated and ambitious Helpdesk Coordinator to play a pivotal role in a brand-new Customer Services Helpdesk., * Experience of working within a Customer Services Helpdesk or scheduling environment

 * Experience in dealing with complex and challenging customers
 * Ability to perform consistently to key metrics and tight timescales
 * Proven track record of delivering and maintaining quality outcomes for customers
 * Good knowledge of helpdesk technology including telephony, omnichannel and CAFM systems

Knowledge and Skills

 * A commitment to delivering excellent customer service whilst maintaining high levels of quality and accuracy at all times
 * Ability to communicate to an excellent standard both verbally and in writing
 * Must pass appropriate clearance for the role (SC Level)
 * Eye for detail and prepared to apply exacting standards
 * Excellent IT skills (Microsoft packages)

## Description

The Helpdesk Coordinator will be responsible for delivering excellent customer services, managing all scheduling provisions and acting as a focal point for all maintenance activities across the estate., * Handle inbound telephone calls within contractual SLAs in a professional manner

 * Proactively co-ordinate the delivery of all workflow to a team of on-site operatives, adhering to safe working practices at all times
 * Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
 * Handle incoming e-mail and other potential omnichannel routes within contractual SLAs
 * Raise and manage Service Requests in the CAFM system
 * Handle complaints and escalate where appropriate
 * Provide an excellent customer experience
 * Achieve all internal KPIs and quality requirements
 * Communicate effectively both formally and informally
 * Support continuous improvement to ensure that the Helpdesk is future proof, operates at its optimum level and adopts a lean environment
 * Participate in projects that are operationally attached to the Helpdesk
 * Ensure all site security requirements are adhered to
 * Ensure all site health and safety requirements are adhered to


## Related Videos

- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)