> Markdown version of [/jobs/ext/1588631-helpdesk-teamleader](https://www.wearedevelopers.com/jobs/ext/1588631-helpdesk-teamleader). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Teamleader - **Company:** kpm media ltd - **Location:** Glasgow, UK - **Salary:** £20,000.0 - £29,999.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Logging - **Published:** July 9, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62543/Director-Property-Workplace-Greater-London ## About the Role Previous experience of organising, leading, or overseeing a helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning / scheduling planned and reactive tasks for a mobile workforce is desirable Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience with Microsoft packages Ability to prioritise effectively Strong communicator with good literacy and numeracy skills Excellent organisational and communication skills * Strong administrative and analytical skills Competencies Ability to plan, priorities and delegate their own and others workload to meet deadlines Team player with a desire for the team to suceed Be able to use initiative whilst delivering a proactive Can-Do attitude Ability to work under pressure and on your own initiative Demonstrate excellent customer service To be able to communicate at all levels ## Description We are currently seeking to employ a Helpdesk Team Leader who will assist in leading our established team with call handling, resource planning and statutory compliance monitoring duties across our various customer contracts within the Facilities Services division. Main duties and responsibilities This role will include a variety of tasks including the following: Organise and lead our Helpdesk team to deliver excellent customer service Proactively monitor our customer's work order progression through to completion within their required SLAs Respond to Client queries and escalations providing timely updates on job progressions Oversee all planned maintenance activities across our contracts, ensuring all works are allocated and completed by our engineering and specialist sub-contractors Assist in logging of reactive jobs accurately and efficiently via telephone and email Utilise internal reports and dashboards to drive performance, whilst assisting everyone to meet our contractual KPIs Generation of purchase orders for materials and subcontractor requirements Undertake relevant administration tasks as required by the business Liaise with our engineering resource and Contract Managers to ensure efficient planning and service delivery of all tasks. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)