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# Contract Support / Helpdesk

- **Company:** kpm media ltd
- **Location:** Borehamwood, UK
- **Salary:** £30,000.0 - £39,999.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** July 9, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62528/Help-Desk-Supervisor-Facilities-Management-London-East

## About the Role

* Strong IT skills including MS office suites and CAFM systems
 * DBS cleared or able to pass a DBS
 * Diligent and numerate with excellent attention to detail
 * Ability to work as part of a team
 * Excellent communication skills

## Description

I am currently looking for a Contract Support / Helpdesk to join one of the large Facilities Management companies in the UK across their Life Sciences & Manufacturing division in Borehamwood at an exciting site. The successful Contract Support / Helpdesk will report directly into the accounts contract manager and will provide support in the day-to-management of the contracted team.

As a company they can offer great career progression, upskilling opportunities as well as a great benefits package.

Job Responsibilities:

 * Client Helpdesk on update and closure of Planned and Reactive Tasks
 * Provide Management Information data to Account Manager and Client Teams for monthly reporting.
 * Maintain Compliance Tracker document and ensure Statutory Certification is received and uploaded within agreed timescales.
 * Vocational Administration relating to Engineer Holiday and Sickness reporting and recording, uniform, tools and equipment etc
 * Assist the Account Manager with the production of quotations for additional works and Projects.
 * Liaise with PPM Team for scheduling and booking in of Subcontractor visits according to published PPM Plan.
 * Collation of engineer reports and raising of Remedial Tasks.
 * Assist the Commercial Team with monthly Applications and periodic Maintenance billing
 * Assist the Account Manager with the production of all internal and external reports
 * General Office and Communications duties
 * Liaison with internal departments on behalf of Account Manager
 * Any other duties as and when required that are commensurate to the role


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