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# Technical Support L2

- **Company:** Wallbox Chargers
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, Bluetooth, Salesforce.Com, Wi-Fi Technology, Information Technology
- **Published:** July 19, 2026
- **Apply:** https://www.jobleads.com/es/job/e591d93b74184a3df5c3ba26938ac2c3d

## About the Role

* Embedded systems knowledge. Able to connect remotely to them and get the system locks
 * Analytic vision
 * Ticketing and reporting systems knowledge, Salesforce, Jira,…
 * Incident Management
 * Excellent interpersonal skills
 * Good practice management for quality of service delivery
 * Availability to travel based on business needs
 * Experience dealing with clients
 * Fluent Dutch (native level) and good command of English (working proficiency).
 * Is a plus additional languages

Desired

 * IT knowledge. Remote operations, Wifi, Bluetooth…
 * ITIL certification will be assessed positively

## Description

The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners., * Monitoring service team ticket, L1 support and advise

 * Share best practices and coach the team
 * Constant improvement and maintaining of the internal system
 * Identify locks that require follow-up or investigation
 * Develop interdepartmental communication ways
 * Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
 * Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
 * Product and process training, support with L1 onboarding
 * Support key account partners on a daily basis


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