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# IT Technician

- **Company:** Dunbia
- **Location:** Cross Hands, UK
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Literacy, Internet Protocol, Microsoft Software, Software Engineering, Web Applications, Vmware
- **Published:** July 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9fec19acf142f32c

## About the Role

* Minimum of one years' experience in a technical support environment.
 * Diagnostic and analytical skills
 * Electro-Mechanical knowledge would be beneficial.
 * Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications,
 * VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
 * Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
 * Excellent telephone presence with organised follow-up skills.
 * Ability to be proactive and able to take direction and establish ownership projects tasks., * IT or engineering degree is beneficial but no essential
 * Prior Help Desk experience
 * Licensing / Certification - N/A, although would be beneficial.

## Description

* The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware.
 * This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user's satisfaction.
 * Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
 * The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity., * Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
 * Support all internal and external customers with product training, knowledge, and expertise.
 * Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
 * Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
 * Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
 * Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
 * Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
 * Access software updates, drivers, knowledge bases, and FAQ's resources via intranet and Internet to assist with end users' issues.
 * Assist with the development and testing of newly designed products and systems for operational integrity and functionality.


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