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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Engineer - Tulsa, Oklahoma - **Company:** Dedicated LLC - **Location:** Tulsa, OK, United States - **Experience:** Experienced - **Salary:** $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Health Informatics, Microsoft Online Services, Microsoft Outlook, Collaborative Software, CompTIA Security+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), File System Permissions, Medical Software, Issue Tracking Systems, Virtual Private Networks (VPN), Server Virtualization, Microsoft SharePoint, Software Deployment, Wi-Fi Technology, EHR Systems, Peripherals, Firewalls (Computer Science), Microsoft Onedrive, Cisco - **Published:** July 21, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3328034071&tx=KP1515FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role This is an excellent opportunity for an experienced MSP technician who enjoys working closely with users, solving problems directly, and becoming deeply familiar with a client's technology environment., * Minimum Education: High school diploma or GED required. * Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications are preferred. Relevant professional experience may be considered in place of specific certifications. * Technical Experience: Two to three years of experience in a help desk, service desk, desktop support, or similarly advanced technical support role is required. * MSP Experience: Previous experience working in a Managed Service Provider environment is required. * Healthcare IT Experience: Previous healthcare IT experience is preferred, including familiarity with medical clients, EMR/EHR systems, and HIPAA-sensitive environments. * Technical Tools: Experience using ConnectWise is preferred. Familiarity with troubleshooting medical software, clinical applications, or connected equipment is a plus. * Client-Facing Experience: Must be comfortable providing daily onsite support and communicating professionally with end users, managers, executives, vendors, and technical teammates. ## Description Onsite IT Engineer รข?? Deliver Exceptional Technology Support to Healthcare Are you passionate about technology and ready to make a meaningful impact in the healthcare sector? Join Dedicated IT as an Onsite IT Engineer, where you'll work directly within a client environment to support users, resolve technical challenges, and help ensure day-to-day business operations run smoothly. In this role, you'll have access to modern tools, enterprise-class technology, and experienced technical resources to help you deliver an exceptional support experience. You'll provide hands-on assistance to users, troubleshoot a wide variety of technical issues, and serve as a trusted onsite technology resource for the client. Our Onsite IT Engineers are customer-focused problem-solvers who take ownership of issues from first contact through resolution or clean escalation. As the onsite face of Dedicated IT, you'll build strong relationships with users, provide professional support to client leadership, and ensure the client feels supported throughout every interaction., * Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results. When you think sending an email is enough, pick up the phone and CALL * Dedicate: Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated person on your team every day. * Empathize: See things from different perspectives and place yourself in others' shoes. Display genuine interest, care, and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear., * Provide prompt and effective onsite support for end-user issues, ensuring timely resolution and progress within established service-level agreement requirements. * Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience. * Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high-quality service. * Take ownership of support requests ranging from routine end-user issues to more complex technical problems. * Maintain detailed ticket notes, accurately track time, and update technical documentation. * Manage support requests received via calls, chat, email, and direct onsite interactions while keeping users informed throughout the process. * Escalate complex issues to senior technical resources with clear documentation of the issue, business impact, troubleshooting completed, failed attempts, and recommended next steps. * Quickly identify and communicate potential major incidents to the Team Lead and appropriate service leadership. * Troubleshoot unfamiliar issues and develop practical workarounds when standard procedures do not apply. * Assist with software installations, device deployments, technology upgrades, and client-specific infrastructure support. * Coordinate with third-party vendors while retaining ownership of the client experience and support communication. * Act as a trusted onsite technology resource and Subject Matter Expert for the assigned client environment. * Provide hands-on support to executive and senior leadership, responding to technology needs with professionalism, urgency, and discretion. * Train end users on supported hardware, software, and standard IT processes to build confidence and drive technology adoption. * Mentor junior technicians, share technical knowledge, and contribute to a culture of continuous learning. * Collaborate with the fractional CIO and other Dedicated IT teammates on client initiatives, technical improvements, and technology projects., Provide comprehensive support for workstation hardware, Windows and macOS devices, mobile devices, printers, scanners, monitors, docking stations, and other peripherals. Ensure users can operate effectively and experience minimal disruption. Microsoft 365 Administration and Troubleshooting Manage and troubleshoot Microsoft 365 services, including user access, licensing, Outlook, SharePoint, OneDrive, and other collaboration tools. Support Ticket Ownership Resolve and document support tickets efficiently using ConnectWise. Handle requests via calls, chat, email, and direct onsite interactions while maintaining a customer-focused, ownership-driven approach. Network and Connectivity Support Troubleshoot common network and connectivity issues involving DNS, DHCP, Wi-Fi, VPNs, and internet access. Assist with firewall-related troubleshooting and configuration within the appropriate technical and escalation boundaries. Windows and Virtual Server Support Support Windows environments and virtual server infrastructure. Perform appropriate tasks involving file permissions, Active Directory administration, hosted resources, and user access while escalating higher-risk server or infrastructure issues when required. Healthcare Application and Vendor Coordination Serve as a liaison for EMR, EHR, and other healthcare application support. Coordinate effectively with software vendors while retaining ownership of client communication and ensuring critical issues are addressed promptly. End-User Training and Technology Guidance Guide users through common IT tasks and best practices for technology. Help employees become more confident and productive when using supported systems, applications, and equipment. Team Collaboration and Mentorship Work closely with Dedicated IT teammates and share knowledge with junior technicians. Contribute to documentation, troubleshooting discussions, and the continued development of the service team. Executive IT Support Provide responsive, professional support to executive and senior leadership. Prioritize business continuity, clear communication, discretion, and an excellent user experience. Onsite Client Support Maintain a consistent, visible presence within the client's Tulsa office. Build trusted relationships with users, develop a strong understanding of the client's technology environment, and represent Dedicated IT's commitment to responsive, white-glove service. ## Related Videos - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)