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# IT Support

- **Company:** Medik8
- **Location:** Aylesbury, UK
- **Salary:** £31,083.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Chrome OS, Dynamic Host Configuration Protocol, Domain Name System (DNS), TCP/IP, Windows Desktop, Software Licensing, Data Logging, Computer Equipment, Gsuite
- **Published:** July 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5784301712

## About the Role

* Experience: Proven experience in a helpdesk or technical support environment.
 * Technical Knowledge:
 + Knowledge of TCP/IP, DNS, DHCP.
 + Familiarity with Google Workspace applications (Gmail/Drive/Docs/Sheets, etc.).
 + Experience with Windows Desktop. (Chrome OS knowledge is a plus, but not essential).

Skills:

 * Strong written and verbal communication skills.
 * Ability to document complex technical issues consistently and thoroughly.
 * Ability to work both independently and collaboratively.
 * Excellent customer service and troubleshooting abilities in a distributed-working environment.
 * Strong attention to detail and the ability to learn quickly.

## Description

As the IT Champion for our site in Aylesbury, you will be primarily dealing with our core functions (Warehouse, R&D, Production) and EMEA teams. You will be the first point of contact for all technical support service requests, both remote and onsite.

The ideal candidate will be a keen problem-solver who is passionate about providing exceptional customer service. You will thrive in a fast-paced environment and know how to create and grow sustainable processes that make the job of IT easier. With a strong tech-driven culture, we maintain high standards for our code, systems, and people.

Working closely with our IT Manager, you'll experience learning and growth as you support our colleagues in Medik8 headquarters and get involved in wider projects. No two days will be the same, and you'll gain exposure to the many areas of the business that IT flows through.

This role is onsite for 5 days a week Monday to Friday based at our Innovation Centre in Aylesbury. For this position we are offering up to £35,000.

Role Responsibilities:

 * Support: Logging and resolving all IT issues received within the agreed timeframe.
 * Hardware/Software: Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
 * Troubleshooting: Investigating, diagnosing, and solving computer software and hardware faults.
 * Maintenance: Monitoring and maintaining all IT equipment, including documentation and records of software licensing.
 * Stakeholder Management: Building and managing relationships with all departments, vendors, and suppliers, ensuring effective communication.
 * Onboarding: Setting up new starters' desks and assisting with staff training.
 * Projects: Working closely with the IT Manager on various ad-hoc projects.


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