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# Helpdesk Administrator

- **Company:** Guidant Global
- **Location:** Winsford, UK
- **Salary:** £28,808.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Data Logging, Information Technology
- **Published:** July 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2861685111-2

## About the Role

We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment., * Previous experience in a helpdesk, facilities, maintenance, or customer service role

 * Confident telephone manner and professional written communication
 * Strong organisational skills with good attention to detail
 * Able to prioritise workloads and manage multiple tasks
 * Comfortable using IT systems such as Outlook, job management systems, Excel, etc.
 * Calm under pressure and able to deal with challenging situations professionally

## Description

* Answering incoming calls and emails from clients, subcontractors and engineers
 * Logging and managing maintenance jobs accurately via the helpdesk system
 * Liaising with engineers, subcontractors, and suppliers
 * Raising, sending, and following up on quotes
 * Providing updates to clients and managing job progression from start to finish
 * Escalating urgent or overdue issues appropriately
 * Maintaining clear and accurate records
 * Preparing basic reports
 * Monitoring and managing SLAs and KPIs where deadlines are at risk
 * Triaging incoming requests to ensure they are logged with the correct priority
 * Dealing with invoicing
 * Updating client portals and systems in line with contractual requirements


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