> Markdown version of [/jobs/ext/1593676-production-support-lead-engineer-vice-president](https://www.wearedevelopers.com/jobs/ext/1593676-production-support-lead-engineer-vice-president). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Lead Engineer - Vice President - **Company:** Citi - **Location:** Tampa, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Analysis, JIRA, CA Workload Automation Ae, Unix, Spreadsheets, Computer Programming, Linux, PC Tools, Issue Tracking Systems, Job Scheduling, Enterprise Messaging Systems, Microsoft SQL Server, Oracle Databases, SQL Databases, Scripting, Apache Kafka, Appdynamics, TIBCO (Software) - **Published:** July 16, 2026 - **Apply:** https://citi.wd5.myworkdayjobs.com/2/job/Tampa-Florida-United-States/Production-Support-Lead-Engineer---Vice-President_26976795-1/apply ## About the Role * 6-10 years experience in Production Support * Working knowledge of Oracle and MS SQL. (Able to build ad hoc SQL queries) * Working knowledge of UNIX (Linux) and Windows. (Able to navigate the system and know the core administration functions) * Strong analytical skills & attention to detail * IT (spreadsheet/analytical/modeling skills) * Positive attitude and keen to learn. * Good communication and interpersonal skills. * Ability to work under stress and time constraints. Additional Qualifications: * Basic Business knowledge/ understanding of financial markets and products. * Experience with Messaging Technologies (TIBCO, SWIFT, MQ, Kafka a plus) * Experience with real-time monitoring systems such as ITRS Geneos and Appdynamics * Job scheduling tool such as AutoSys. * Issue tracking and reporting using tools such as JIRA or other ticket tracking system * Knowledge/ experience of problem Management Tools. * Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware) * Programming/Scripting skills in any language Education: * Bachelor's/University degree, Master's degree preferred ## Description The Production Support Lead Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family., * The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. * Provides expertise in area and an advanced level of understanding of the principles of apps support. * Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements. * Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals. * Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements * Considers the implications of the application of technology to the current environment. * Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options. * Acts as advisor or coach to new or lower level analysts; allocates work. * Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions. * Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services. * Persuades and influences others through strong and comprehensive communication and diplomacy skills * Performs other duties and functions as assigned * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ## Related Videos - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)