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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Wireless Logic mdex GmbH - **Location:** Eindhoven, Netherlands (Remote available) - **Contract:** Temporary contract - **Skills:** 4G (Telecommunication), Modems, System Configuration, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Routing, Remote Access Technology, Network Routers, Computer Network Operations, Hardware Testing, Cisco - **Published:** May 24, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=cbb3bb2bd08eb787 ## About the Role Do you have experience in VPN?, * MBO+/Bachelor working and thinking level, preferably in IT or network engineering * Experience in a technical support environment is a plus * Basic knowledge of networking (IP, DNS, DHCP, VPN, NAT, routing) is a plus * Experience with routers and 4G/5G equipment (e.g. Teltonika, Cisco, Advantech) is a plus * Strong analytical skills and a structured approach to problem solving * Customer-oriented with strong communication skills in both Dutch and English * Curious and eager to learn, with the drive to further develop technical knowledge, You enjoy investigating technical problems and do not stop until you understand what is going on. You can easily switch between technical work and communication and stay calm under pressure. You think in solutions and take ownership of your work., Would you like to work in a role where technology, customer interaction, and problem solving come together? Then this position could be a great fit for you. ## Description As a Technical Support Engineer, you will be responsible for remotely resolving technical issues related to connectivity, hardware, and VPN solutions. You will work directly with customers and internal teams to analyze, resolve, and where possible structurally improve technical challenges. You will be close to both the technology and the customer. This means switching between troubleshooting, configuration, and explanation. No two days are the same, and it is often up to you to quickly get to the core of a problem, even when not everything is immediately clear., Technical support * Handling and resolving support requests via phone, email, and ticketing systems * Supporting customers with SIM card, connectivity, and VPN-related issues * Guiding customers in the use of Remote Access VPNs and connecting equipment Hardware and configuration * Configuring routers, gateways, and modems according to internal guidelines * Supporting the setup of 4G/5G solutions * Checking and testing hardware configurations Analysis and troubleshooting * Analyzing logs and network behavior * Identifying causes of outages and incidents * Independently resolving technical issues or escalating them in a timely manner Collaboration and escalations * Working together with Network Operations, SysOps, and Group Support on more complex issues * Coordinating with Customer Success and Sales where needed Systems and portals * Working with internal and external portals, including the Cisco Jasper Portal * Correctly documenting incidents and solutions in the ticketing system Documentation and improvement * Documenting solutions and procedures * Contributing to knowledge articles and internal documentation * Identifying structural issues and helping improve processes and solutions ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)