> Markdown version of [/jobs/ext/1594861-l2-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1594861-l2-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2 Technical Support Specialist - **Company:** Gr8 - **Location:** Spain - **Contract:** Permanent contract - **Skills:** JIRA, Databases, Data Validation, Software Debugging, Monitoring of Systems, Issue Tracking Systems, Systems Analysis, Intrusion Detection Systems, OAuth, Systems Development Life Cycle, Queue Management Systems, Technical Data Management Systems, Postman, Bug Reporting, Kibana, Api Management, Web Api, Microservices - **Published:** July 19, 2026 - **Apply:** https://www.jobleads.com/es/job/e3c27832cb89d327e4edbfda50f806295 ## About the Role * 3+ years of experience in technical support (L2), systems analysis, or technical operations of product/B2B SaaS platforms. * Advanced log management skills: Strong experience with Kibana/OpenSearch, including building custom search filters, aggregating core logs, and tracing transaction/session data chains across microservices. * API Testing & Debugging: Practical experience with Postman (or similar tools) to validate platform API endpoints, request/response bodies, and authentication headers. * Technical Error Analysis: Ability to read and interpret technical error stacks (stack traces) in monitoring systems to identify database or code-level failures. * Core Platform Mechanics: Advanced operational understanding of distributed session tracking, authentication layers (OAuth/JWT), data validation schemas, and database transaction lifecycles. * Issue Tracking Tools: Strong proficiency in advanced ticketing system features, including queue management, custom filters (JQL in Jira), and dashboard utilization to track team performance. * SDLC Frameworks: Deep operational understanding of multi-tier escalation workflows, cross-functional incident routing, and SDLC phases to accurately distinguish platform bugs from configuration errors. * High Level of Autonomy: Proven ability to work without relying on step-by-step runbooks, diagnose complex issues from scratch, implement localized configuration changes, and execute technical data exports independently. * Language Proficiency: Intermediate+ English (B1-B2) and Fluent Ukrainian or Russian. ## Description * Receive and independently investigate complex, non-standard platform requests related to discrepancies in user states, nested configuration issues, and microservice communication failures. * Troubleshoot cross-functional incidents occurring at the boundary of core platform systems and adjacent integration modules. * Independently determine whether a failure stems from a platform software defect, database mismatch, or incorrect complex operator settings. * Guide and assist Junior L2 and adjacent support lines with advanced platform configuration investigations. * Analyze structured logs in management systems (Kibana/OpenSearch), matching cross-system identifiers (Trace IDs, Request IDs, or Session IDs) to trace core platform data passing through microservices. * Inspect error stacks in tracking tools to precisely localize software or database failures. * Participate in the technical localization of major platform incidents. * Generate high-quality, detailed bug reports for L3/QA, providing logs, raw payloads, and business/operational impact summaries. Delivery, Execution & L3 Shielding * Monitor SLA compliance for all assigned complex incidents, independently prioritizing platform tasks within the domain. * Maintain a high level of independent ticket resolution (L2 Resolution Rate), shielding product and engineering teams from incomplete, unverified, or configuration-based escalations. * Control the reopen rate by providing comprehensive, fully validated technical solutions. * Develop and implement detailed technical runbooks and troubleshooting workflows for Junior L2 and L1 support lines. * Mentor Junior engineers and conduct technical knowledge-sharing sessions regarding the inner architecture of platform features. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Debug a Kubernetes Operator](https://www.wearedevelopers.com/videos/487-debug-a-kubernetes-operator) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Add Location-based Searching to Site with ElasticSearch](https://www.wearedevelopers.com/videos/77-add-location-based-searching-to-site-with-elasticsearch) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)