> Markdown version of [/jobs/ext/1595528-senior-it-technician](https://www.wearedevelopers.com/jobs/ext/1595528-senior-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Technician

- **Company:** Harris Federation
- **Location:** Croydon, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Microsoft Office, Microsoft Software, Microsoft SharePoint, Information Technology
- **Published:** July 7, 2026
- **Apply:** https://www.totaljobs.com/job/senior-it-technician/the-harris-federation-job107646704

## About the Role

* Excellent spoken and written communication skills
 * Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
 * The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
 * Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role.
 * Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving.
 * The ability to react quickly and effectively to issues and opportunities.

## Description

We are looking for two Senior IT Technicians to oversee IT support services and project-related activities across a number of our successful secondary academies.

 * Thames Quadrant: Bromley, Newham & Tower Hamlets, Brent, Tottenham Hale, Thamesmead - in person interviews on 22nd July
 * South Quadrant: Croydon, Merton, Sutton - in person interviews 29th July.

As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services., * Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary

 * Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated
 * Ensuring that IT support tickets are resolved within the target resolution time
 * Re-routing and/or escalting IT support tickets to the appropriate team as necessary
 * Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase.
 * Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause
 * Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service


## Related Videos

- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)