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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** Green, OH, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Application Performance Management, Microsoft Servers, Windows Desktop
- **Published:** May 16, 2026
- **Apply:** https://dejobs.org/x/x/9C766AC41A8F4080944228A3327A024E/job/

## About the Role

* Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and user support.

 * Familiarity with Active Directory for basic account and access-related support tasks.

 * Ability to diagnose common technical issues and apply structured troubleshooting methods.

 * Experience creating and managing service desk tickets with clear and accurate documentation.

 * Strong communication skills with the ability to support field technicians and end users professionally.

 * Availability to complete initial daytime training Monday through Friday and transition to a Monday through Thursday schedule.

 * Ability to work effectively in a Long-term Contract role with consistent attention to detail and follow-through. Technology Doesn't Change the World, People Do.®

## Description

We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency.

Responsibilities:

 * Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.

 * Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.

 * Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.

 * Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures.

 * Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes.

 * Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management.

 * Participate in initial training and complete required access setup during the designated onboarding schedule.

 * Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution.

Requirements * Experience supporting users in a help desk, desktop support, or service desk environment.


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