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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Tech Lead - Data & Analytics... - **Company:** Citigroup, Inc. - **Location:** Jacksonville, FL, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Computer Programming, Relational Databases, Network Security, Microsoft Office, Microsoft SQL Server, Oracle (Applications), Microsoft PowerPoint, Systems Development Life Cycle, Red Hat Enterprise Linux, SAS (Software), Shell Script, Software Licensing Audit, Software Engineering, SQL Databases, Tableau (Software), Teradata SQL, Visual Analytics, SUSE Linux, Data Analytics, Software Version Control, Visual Basic Language, Server Operating Systems & Platforms - **Published:** July 17, 2026 - **Apply:** https://www.juju.com/job/00000000ghicgn ## About the Role + 6 or more years of experience in application support, technology operations, or a related technical discipline, with demonstrated ability to manage complex, high-impact workstreams. + Practical problem-solving and strategic thinking skills, with the ability to analyze system logic, pinpoint root causes, and design effective, scalable solutions. + Proven leadership and interpersonal skills, including the ability to guide cross-functional teams, influence stakeholders, and build productive working relationships across technology and business areas. + Experience leading or contributing to requirements gathering for multiple large-scale development or compliance programs running concurrently. + Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL. + Working knowledge of network security principles and firewall design fundamentals, with an understanding of how network controls interact with application and platform environments. + Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment. + Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting. + Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context. + Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes. + Proficiency in Microsoft Office Suite - Excel, Word, PowerPoint, and Project - applied to reporting, planning, and stakeholder communication Education: + Bachelor's degree or equivalent experience in a relevant field. Beneficial Skills & Qualifications: + Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting. + Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context. + Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment. + Experience developing project plans and corrective action plans, and managing them through to completion against defined milestones and deadlines. + Ability to produce clear technical documentation - including system configurations, process guides, operational standards, and audit response materials - for both technical and non-technical audiences. + Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes. ## Description Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross-functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes. This is an opportunity for a technically grounded professional who combines strategic thinking with hands-on delivery to make a measurable impact across one of the world's leading financial institutions., + Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards. + Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements. + Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies. + Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy-informed guidance. + Define systems scope and objectives for complex application enhancements by conducting in-depth analysis of business processes, system logic, and industry standards. + Translate analysis findings into clearly documented requirements for development and compliance programs. + Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams. + Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team's capability to deliver at pace. + Produce clear technical documentation - including system configurations, process guides, operational standards, and audit response materials - for both technical and non-technical audiences. + Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines., We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents - AI Notice and Right (https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/Illinois\_Career\_Supplement\_a11y.pdf) ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)