> Markdown version of [/jobs/ext/1596848-senior-project-support-federal-travel-help-desk-specialist-nasa-johnson-space-center](https://www.wearedevelopers.com/jobs/ext/1596848-senior-project-support-federal-travel-help-desk-specialist-nasa-johnson-space-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Project Support / Federal Travel Help Desk Specialist - NASA Johnson Space Center

- **Company:** ASRC Federal Holding Company
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Knowledge Management, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint
- **Published:** July 17, 2026
- **Apply:** https://www.houstonjobsite.com/job.asp?id=3323240584&tx=HT7771TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required.
 * Comprehensive knowledge ofFederal Travel Regulation (FTR).
 * Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel.
 * Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations.
 * Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.

Desired:

 * Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP)

Education and Experience:

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted.

Experience -

 * Four or more years of progressively responsible experience supporting federal government travel programs.
 * Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
 * Demonstrated experience supporting federal travel help desk operations.
 * Experience resolving complex travel authorization and voucher issues.
 * Experience supporting high-volume federal customer service environments.

## Description

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality., * Travel Policy & Regulatory Guidanceon NASA policy directives, NASA Procedural Requirements, and federal travel regulations.

 * Help Desk Operations
 * Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation.
 * Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.
 * Travel Systems Support with ConcurGov (CGE) and Go.gov
 * Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).
 * Communicating travel policy updates.
 * Customer Service Excellence.
 * Additional duties as assigned.


## Related Videos

- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024)
- [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)