> Markdown version of [/jobs/ext/1597031-systems-support-specialist](https://www.wearedevelopers.com/jobs/ext/1597031-systems-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Specialist - **Company:** TD Ameritrade - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $74,006.0 - $82,992.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Confluence, JIRA, Cloud Computing, Computer Networks, Data Centers, Information Technology Operations, Operational Data Store, Server Administration, Virtualization Technology, Grafana, Information Technology, Server Operating Systems & Platforms - **Published:** July 2, 2026 - **Apply:** https://www.schwabjobs.com/financial-consultant-academy-opportunity-branch-network ## About the Role The ITO Observability team helps manage risk to the firm by monitoring the real-time health and performance of software applications running across thousands of servers in a complex, multi-location network environment. This team-based role requires strong attention to detail, sound judgment, and the ability to respond quickly when potential instability or anomalies are identified. When an issue is detected, this role leverages a broad information base, established procedures, and cross-functional collaboration to support timely restoration and minimize business impact., * Bachelor's degree in Computer Science or equivalent professional experience in IT Operations. * 4+ years of experience in a large-scale, 24x7, high-availability data center or enterprise technology environment. * Foundational understanding of distributed and server operating systems, server administration, network components, virtualization, and cloud computing environments gained through professional experience or formal technical training. * Experience with event management platforms, such as Moogsoft. * Experience with monitoring and visualization platforms, such as Grafana. * Familiarity with Confluence, Jira, and Remedy/SmartIT service management tools. * Strong attention to detail, with the ability to execute tactical responsibilities accurately in a fast-paced environment. * Demonstrated ability to act as a change agent by bringing forward innovative ideas, solving problems, and delivering practical solutions. * Ability to influence and collaborate effectively with others through constructive communication and positive reinforcement. ## Description * Monitor Schwab systems for anomalies, indicators of instability, and potential service-impacting events; escalate to the appropriate support teams to drive timely restoration. * Identify opportunities to improve, automate, and streamline monitoring, alerting, and escalation workflows. * Analyze operational data and trends to identify workflow improvements, reduce noise, and strengthen service reliability. * Draft clear, concise communications for business partners regarding system instability, potential impact, and recommended mitigation steps. * Present the enterprise-wide status of Schwab systems during recurring operational readiness and status meetings. * Maintain high service standards and support business Service Level Agreements during incidents and service-impacting events. * Provide hands-on troubleshooting and technical support where applicable. * Create and maintain documentation for operational processes, procedures, knowledge articles, and training guides. * Apply Copilot and other AI-enabled tools to support problem solving, improve efficiency, and explore agent-based solutions that streamline operational workflows. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)