> Markdown version of [/jobs/ext/1597191-desktop-support-technician-tier-ii-job-1398](https://www.wearedevelopers.com/jobs/ext/1597191-desktop-support-technician-tier-ii-job-1398). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician Tier II (Job 1398) - **Company:** DLH, LLC - **Location:** Bethesda, MD, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Apple Mac Systems, CompTIA Network+, CompTIA Security+, Desktop Computing, Hard Disk Drives, Issue Tracking Systems, Microsoft Office, Microsoft Software, Security Software, ServiceNow IT Service Management, Casper Suite, Laptops, Servicenow - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=20f6f709077cf097 ## About the Role * Bachelor's degree along with at least two (2) years of relevant work experience in IT customer support, or an Associate degree with six (6) years of relevant work experience in IT customer support, or H.S. diploma with at least eight (8) years of relevant work experience * Experience supporting both the Mac and Windows OS. Strong customer service and communication skills are key, as this role involves heavy face-to-face customer support * Experience supporting various operating systems - expertise should include Windows 11 and MacOS * 3+ years of technical support experience in the Microsoft suite * Experience using a ticketing system (preferably ServiceNow) * Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs (MUST) * Must be able to obtain a Public Trust clearance Certification Requirement It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications: * Foundation Certificate in IT Service Management (ITIL) v3 or higher * MTA: Microsoft Technology Associate * MCSA: Microsoft Certified Solutions Associate * MSCE: Microsoft Certified Solutions Expert * Apple Certified Associate - Mac Integration Basics (current or current -1 version) * Apple Certified Support Professional (current or current -1 version) * CompTIA A+ Certified Professional * CompTIA Network+ Certified Professional * CompTIA Security+ Certified Professional * JAMF Certified Tech * JAMF Certified Expert ## Description The Desktop Support Technician will be providing hardware and software support to a diversified staff and end-user population. Experience supporting both the Mac and Windows OS. Strong customer service and communication skills are key as this role involves heavy face-to-face customer support., * Provide hardware and software support to a diversified staff and end-user population * Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals * Provide enhanced VIP desktop and user support service * Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required * Provide software support for users of NIH-provided applications * Use an IT ticketing system to receive and track the trouble tickets, assign them to a technical specialist for action, ensure that tickets are resolved, and closing out with the customer and in the system, The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)