> Markdown version of [/jobs/ext/1597485-support-engineer-eu-germany-remote](https://www.wearedevelopers.com/jobs/ext/1597485-support-engineer-eu-germany-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer *EU/ Germany remote* - **Company:** Pliant - **Location:** Berlin, Germany (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Software Debugging, Payment Systems, Python (Programming Language), CURL, PostgreSQL, Log Analysis, OAuth, SQL Databases, Systems Integration, Web Applications, Datadog, Postman, Grafana, Bug Reporting, Restful APIs, Splunk, Webhooks - **Published:** July 10, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=342b074a01c6cd50 ## About the Role * 3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations). * Strong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause. * REST APIs + web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency * Experience testing REST APIs using tools such as Postman and/or cURL * Excellent communication skills, with the ability to bridge technical and non-technical audiences effectively. * Comfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues. * Ability to read code for debugging assistance * Hands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk). * High ownership & autonomy: You work independently, drive investigations to resolution, and know when to pull in others to move faster. * Experience working with AI engineering tools: Claude, Codex, etc. and understanding of the ecosystem: skills, connectors, context engineering. * Fluent in English Bonus Points (Nice to Have) * Previous experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems. * Basic scripting/automation (Python/JS) to speed up investigations * Experience writing or maintaining technical documentation ## Description We're looking for a (Technical) Support Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and resolution of complex customer issues. You'll act as the internal escalation point from 1st-Level Support, diving deep into technical topics across our Web Apps and API (SaaS) offerings. You'll reproduce issues, analyze logs and data, validate API workflows, and coordinate cross-functionally with Customer Support, Product, and Engineering. When an issue requires a product change or a code fix, you'll escalate with a high-quality technical handover that accelerates engineering resolution. You will work on real technical challenges, using modern tools, supporting our efforts to deliver world-class support., * Own complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams. * Communication & SLA ownership: Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle. * Escalate effectively (Engineering handover): Provide complete reproduction steps, impact assessment, logs/queries/screenshots as relevant, and a crisp hypothesis when possible. * Coordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed. * Debug product and integration issues end-to-end: Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes. Diagnose technical problems using logs, system tools, and troubleshooting frameworks. * Triage and classify issues: Distinguish between configuration/integration errors, data issues, product limitations, and genuine bugs., * Deep fintech exposure: Learn how a modern corporate card platform works end-to-end (cards, embedded finance, ERP/accounting workflows) through real customer cases and close collaboration with Product and Engineering. * The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence * Your choice of preferred OS, Windows or Mac * Flat hierarchy and transparent communication in a relaxed, professional atmosphere * Opportunity to develop your talent in a dynamic team with ambitious goals * Flexibility and possibility to work remotely * Company card with a monthly allowance for lunches, coffee, etc. with co-workers ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Don’t Insert Crazy! On cURL and AI Slop - Daniel Stenberg](https://www.wearedevelopers.com/videos/1796-don-t-insert-crazy-on-curl-and-ai-slop-daniel-stenberg) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)