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# Application Support II

- **Company:** Bertrandt US Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Business Software, Identity and Access Management, Software Tools, Data Streaming, Systems Integration, User Provisioning Software, Enterprise Software Applications, Information Technology, Servicenow
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ed6fa6c55ad6c743

## About the Role

Do you have experience in Cross-functional communication?, Do you have a Associate's degree?, * Three (3) or more years of experience in application support, IT support, or related role

 * Demonstrated troubleshooting ability across multiple business applications
 * Experience with ITSM platforms such as FreshService, ServiceNow, Jira, or similar
 * Strong written communication
 * Experience using AI tools responsibly in a professional setting; ability to manage multiple priorities independently; comfort in working cross-functionally
 * Customer-focused mindset with excellent interpersonal skills

Preferred Experience/Education:

 * Experience in automotive, manufacturing, or similar industries
 * Familiarity with PLM/PDM tools, ERP systems, or other enterprise platforms
 * Knowledge base ownership; basic understanding of integrations, data flows, and access management
 * Associate's or Bachelor's degree in IT, Computer Science, or related field

## Description

Job Summary: Application Support II role providing Tier 2 support for a portfolio of enterprise applications., * Diagnosing and resolving functional, configuration, access, and integration issues

 * Partnering with the IT Service Desk on escalations; coordinating fixes with application owners, vendors, and stakeholders
 * Tracking releases and change impacts
 * Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning, deprovisioning, and role changes
 * Using AI tools responsibly for troubleshooting and documentation; participating in testing and deployments; identifying recurring issue patterns
 * Producing clear written handoffs and ticket notes.


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